Refugee Social Integration Case Manager

Inspiritus; Nashville (TN); On-site; USD 38,000 - 42,000; Full time

Job summary

Inspiritus in Nashville, TN seeks a Refugee Social Adjustment Case Manager to provide medical/extended case management and public benefits education for refugees and immigrants who have resided in the US less than 5 years. The role includes coordinating with other services, transporting clients to appointments, and advocating for access to health care.

The position involves up to 50% travel, a day shift, and a full-time schedule.

Qualifications

• Two years of previous direct work experience in a culturally diverse environment or an equivalent combination of education and experience.
• Ability to organize multiple client-related activities.
• Excellent oral and written communication skills in English.
• Ability to balance the needs of the client and the employer.
• Conviction about the capacity of people to grow and change.
• Ability to set limits and maintain the helping role of the practitioner.
• Excellent computer skills, accurate typing, and knowledge of Microsoft Word, Excel, and Outlook.
• Must have the ability to communicate with all persons in a culturally competent manner.
• Must be sensitive to the service populations cultural and socioeconomic characteristics.

Responsibilities

• Ensures that all services needed by the client are scheduled, provided, and documented in the file according to grant requirements.
• Networks and develops personal contacts with other social service providers, including both mainstream providers and those that serve refugees exclusively.
• Uses contacts and networking to create and maintain a database of client services to supplement those that Inspiritus provides.
• Will provide health education and orientation to the American healthcare system to clients.
• Produces work plans and case notes for each client’s file and enters each client’s social adjustment information into the appropriate state database.
• Arranges client appointments and provides schedules to clients and other individuals who may be assisting the clients.
• Provides ongoing orientation about issues such as tenants’ rights, how to care for a rented apartment, and how to understand a new city, new culture, and new society.
• Refers clients to other programs as needed such as Economic Empowerment, Intensive Case management, Afterschool, Refugee Career Pathways.
• Must meet quantitative social adjustment service goals that are periodically assigned by supervisor to ensure successful completion of the state contract.
• Must complete all database back pages, work plans, and case notes in the same week in which any service is billed on the state database service log.
• Keeps Client Services Manager apprised of difficult cases.
• Serves as interpreter when language skills are applicable for case services.
• Maintains personal and professional boundaries in the performance of the job.
• Forges mutually respectful partnerships with clients, co-workers, and employers.
• Participates in Inspiritus functions and public relations activities.
• Participates in in-service training and conferences related to the programs.
• Conforms with and abides by all regulations, policies, work procedures and instructions.

Skills

Leadership

Teamwork & Collaboration

Problem Solving & Critical Thinking

Cultural Competence

Ethical & Professional Behavior

Advance Human Rights & Social & Econom

Initiative

Stress Tolerance

Adaptability & Flexibility

Partnership & Relationship Management

Education

4 Year Degree

Bachelor’s degree in a social service or similar field

Job description

Inspiritus in Nashville, TN seeks a Refugee Social Adjustment Case Manager to provide medical/extended case management and public benefits education for refugees and immigrants who have resided in the US less than 5 years. The role includes coordinating with other services, transporting clients to appointments, and advocating for access to health care.

The position involves up to 50% travel, a day shift, and a full-time schedule.