Refugee Resettlement Case Manager

Birmingham Cross Cultural Connections; Hoover (AL); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Vacation

Sick Leave

Personal Days

BCBS Health Insurance

Zusammenfassung

Birmingham Cross Cultural Connections (CCC) is a faith-based nonprofit serving refugees and immigrants in Alabama. We seek a dedicated Resettlement Services Coordinator to manage PIR/CSH grant-funded programs, ensure contractual compliance, and deliver coordinated refugee services with quality reporting.

The role emphasizes trauma-informed, client-centered support and collaboration with staff and volunteers to help clients settle within 90 days and build self-sufficient lives.

Qualifikationen

• A college degree OR at least three years of experience working with vulnerable populations.
• Social Work degree or experience preferred.
• Experience working with refugees, migrants or immigrants preferred.
• Experience providing supportive and administrative duties preferred.

Aufgaben

• Provide case management to clients, ensuring PIR/CSH requirements are met during the first 90 days.
• Assist with apartment setup before PIR/CSH clients arrive, ensuring all material needs and furnishings are provided.
• Pick up clients from the airport upon arrival and deliver to housing when necessary.
• Complete next day, 30 day, 60 day and 90 day visits with PIR/CSH clients.
• Ensures appropriate documentation and reporting of services.
• Coordinates with other staff and volunteers to provide the best service to refugee clients during their 90 days.
• Other duties as assigned.

Kenntnisse

Interpersonal communication

Cross-cultural communication

Trauma-informed approach

Documentation & reporting

Flexibility & adaptability

Problem-solving

Computer proficiency

Time management

Ausbildung

Bachelor degree or equivalent experience

Social Work degree or experience preferred

Experience with refugees/migrants/immigrants preferred

Experience with supportive/administrative duties preferred

Tools

MS Office

Google Drive

Data collection systems

Database handling

Jobbeschreibung

Birmingham Cross Cultural Connections (CCC) is a faith-based nonprofit organization dedicated to serving refugees, immigrants, and vulnerable populations through resettlement services, community support, and personal development. CCC helps individuals and families navigate challenges, access essential resources, and build stable, self-sufficient lives while fostering meaningful relationships across cultures.

Position Summary

Manages the delivery and coordination of refugee services. Maintains current knowledge of grant programs and ensures compliance with requirements and performance standards for Program of Initial Resettlement (PIR), Preferred Communities (PC), Refugee Medical Assistance (RMA), Refugee Cash Assistance (RCA), Refugee Support Services (RSS), Services for Older Refugees (SOR), and other grant-funded programs. Maintains current knowledge of Community Sponsorship Hub (CSH) opportunities and services. Provides services to refugees brought through private sponsorship avenues. Maintains compliance with CSH’s requirements and performance standards. Ensures contractual compliance, timely delivery of core services, and proper reporting, while appropriately addressing client needs. Assists the Director of Resettlement to develop and grow the PIR & Private Sponsorship Programs. Possesses a strong commitment to the mission and vision of Birmingham Cross Cultural Connections including our core values and statement of faith.

Essential Duties and Responsibilities

• Provide case management to clients, ensuring all PIR/CSH requirements are met during the first 90 days.
• Assist with apartment set up before PIR/CSH clients arrive, ensuring all material needs and furnishings are provided.
• Pick up clients from the airport upon arrival and deliver to housing when necessary.
• Complete next day, 30 day, 60 day and 90 day visits with PIR/CSH clients.
• Ensures appropriate documentation and reporting of services.
• Coordinates with other staff and volunteers to provide the best service possible to all refugee clients during their 90 days.
• Other duties as assigned.

Education and Experience

• A college degree OR at least three years of experience working with vulnerable populations.
• Social Work degree or experience preferred.
• Experience working with refugees, migrants or immigrants preferred.
• Experience providing supportive and administrative duties preferred.

Skills and Abilities

• Demonstrated excellent interpersonal and cross-cultural communication skills and ability to thrive in a multi-cultural setting.
• Demonstrated ability to establish and maintain professional boundaries with staff and clients.
• Demonstrated ability to uses strengths-based, client-centered, and trauma-informed approaches to service delivery.
• Possess compassion, flexibility, and adaptability.
• Capacity to follow extensive and rigorous documentation demands.
• Task-oriented, high-capacity and problem-solving skills a must.
• Demonstrates excellent computer skills and proficiency with commonly used programs including Microsoft Office Suite & Google Drive.
• Ability to quickly learn and effectively use various data collection and database management systems to record data as required.

Additional Requirements

• Ability to successfully pass a criminal background check and provide references.
• Requires completion of Ministry Safe & Cultural Awareness Training Certifications.
• Licensed to operate a motor vehicle and ability to meet agency auto insurance coverage requirements.
• Travel within state is required, in a CCC owned/insured vehicle.
• Three day mandatory staff training each September requiring overnight travel.
• Possesses a strong commitment to the mission and vision of Birmingham Cross Cultural Connections, including our values and statement of faith.

Employment Type:

Full-Time

Schedule:

Includes some nights and weekends depending on when arrivals are scheduled.

Benefits:

2 Weeks of Vacation; Seven days of Sick Leave; 3 Personal Days; and the option for BCBS health insurance.