PC Case Manager

CCDSD; San Diego (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Catholic Charities is seeking a Preferred Communities Programs Case Manager to support refugees during their first 90 days in the United States. The role focuses on intake, assessment, referrals, and connection to community resources to help clients achieve self-sufficiency in PC-PIR and PC-ICM programs.

The position requires an associate degree and 1–3 years in social services, plus bilingual ability, strong communication, and MS Office proficiency.

Qualifications

• Associate degree and/or 1–3 years of relevant social services/nonprofit experience.
• Bilingual in English and another language commonly spoken by refugees.
• Excellent verbal and written communication skills.
• Ability to work independently with good time management.
• Proficiency with Microsoft Office and data management tools.

Responsibilities

• Initiate and process requests in line with PC-PIR budget.
• Ensure timely, compliant financial assistance processing.
• Coordinate housing, furnishings, and initial client support.
• Welcome refugees on arrival and provide orientation/transportation.
• Deliver resettlement services during the first 90 days in the U.S.
• Complete intakes, eligibility verifications, and initial assessments.

Skills

Bilingual in English and another lang

Strong verbal and writtencommunication

Microsoft Office proficiency

Education

Associate degree

Tools

Data management software

Job description

POSITION TITLE: Preferred Communities Programs Case Manager

REPORTS TO: Refugee Services Program Manager

FLSA STATUS: Non-exempt

TIME COMMITMENT: Full-time (40 hours/week); some evenings and weekends

SALARY: $24 - $26 per hour, depending on experience and education

POSITION SUMMARY: The PC Case Manager is responsible for providing case management, intake, assessment, referral, and resettlement services to primary refugees and other ORR-eligible clients enrolled in the Preferred Communities Program for Initial Resettlement (PC-PIR) and Preferred Communities Intensive Case Management (PC-ICM) programs. The Case Manager works directly with clients during their first 90 days in the United States to implement individualized resettlement service plans, address immediate needs, coordinate referrals, and connect clients to community resources. This position supports clients in achieving self-sufficiency, overcoming barriers to successful integration, and accessing ongoing services through the PC-ICM program when additional support is needed.

AGENCY CULTURE:

The business and social environment we operate in has changed. What worked yesterdaymay not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embracenew practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values;
• A commitment to excellence in everything we do;
• A commitment to excel at performance and quality improvement;
• A commitment to outcomes and measured results;
• A commitment to innovation and to what is possible.

ESSENTIAL FUNCTIONS:

• Initiate and submit check requests as needed in accordance with the PC-PIR budget and program guidelines.
• Ensure all financial assistance requests are submitted accurately, timely, and in compliance with CCUSA Cooperative Agreement requirements.
• Ensure vendors, landlords, and service providers are paid in a timely manner.
• Provide pre-arrival services, including identifying and arranging housing for newly arrived clients, coordinating household furnishings and basic necessities, conducting housing safety inspections, and arranging initial client assistance as needed.
• Welcome newly arrived refugees at the airport and provide initial reception, orientation, and transportation.
• Coordinate and deliver resettlement services that support the successful integration of refugees during their first 90 days in the United States.
• Complete intake, eligibility verification, and initial assessments of newly enrolled clients and conduct home visits and follow-up visits as needed.
• Conduct program orientation and community orientation for newly arrived clients.
• Develop and implement individualized resettlement service plans to ensure all required services are provided within established timelines and that client needs are identified and addressed.
• Educate clients on financial responsibility, budgeting, lease obligations, and other aspects of independent living in the United States.
• Provide ongoing case management, support, and follow-up throughout the client's enrollment period in the PC-PIR program.
• Coordinate and provide referrals to community resources and services, including health screenings, public benefits, employment programs, English language classes, school enrollment, transportation resources, financial literacy services, and other supportive services.
• Assist clients with applications for public benefits, including CalFresh, Medi-Cal, and other eligible assistance programs.
• Coordinate transportation and interpretation services for medical appointments, benefit appointments, school enrollments, and other essential activities.
• Identify clients with ongoing vulnerabilities or barriers to self-sufficiency and facilitate referrals and transitions to Preferred Communities Intensive Case Management (PC-ICM) services when appropriate.
• Maintain comprehensive, accurate, and up-to-date electronic and hard-copy case files in accordance with agency, CCUSA, and funder requirements.
• Document all client contacts, services, referrals, and outcomes through timely case notes and data entry while maintaining strict confidentiality of client information.
• Prepare case files for internal reviews, monitoring visits, and audits in coordination with Quality Assurance and program leadership.
• Complete all required assessments, reports, and case closure documentation within established program deadlines.
• Provide transportation and interpretation services as needed.
• Perform other related duties as assigned.

QUALIFICATIONS:

• Associate degree and/or a minimum of 1-3 years of relevant experience in social services and/or nonprofit work.
• Proficiency in the language and cultural background of one or more of the refugee populations served by the program.
• Knowledge of/familiarity with or ability to learn quickly the resources and providers that are available within the community/county to help refugees achieve successful initial resettlement.
• Work independently in a safe and appropriate manner. Demonstrate both problem solving and problem prevention skills.
• Good time management skills.
• Commitment to the mission and values associated with the agency and the program, including compassion, competency, accountability, social justice and respect for others.
• Bilingual in English and other language spoken by Refugees.
• Excellent verbal and written communication skill.
• Ability to communicate effectively and tactfully with clients, co-workers, and other individuals in a diverse, multicultural work environment
• Excellent interpersonal skills
• Proficiency with Microsoft Office Suite and other commonly used office software
• Familiarity with data management software and the use of databases for tracking the delivery of services to clients preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid California Driver’s License
• Safe driving record as demonstrated by a DMV report that shows no violations or restrictions
• Must successfully pass a background check
• Tuberculin Skin Test
• CPR/First Aid Certification (desired)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. The employee must travel to various locations as required by program. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability.