Refugee Program Administrator

One Love Agency; Nampa (ID); On-site; USD 25,000 - 29,000; Full time

Job summary

One Love Agency is seeking a highly organized Refugee Program Administrator in Nampa, Idaho. This full-time role supports refugee clients by coordinating referrals, intakes, scheduling, and documentation, while collaborating with interpreters, case managers, and community partners to ensure timely access to services.

The ideal candidate has strong organizational and communication skills, experience with EHR and Medicaid-related processes, and a sensitivity to diverse cultures.

Qualifications

• High school diploma required; associate or bachelor's preferred.
• Healthcare or behavioral health experience preferred.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Comfortable working with diverse populations.
• Experience with EHR and MS Office preferred.

Responsibilities

• Coordinate referrals, intakes, scheduling, and client communication.
• Assist with onboarding new clients and maintain records.
• Monitor documentation and Medicaid-related requirements.
• Coordinate interpreter scheduling and client services.
• Support staff with administrative tasks and reporting.
• Ensure compliance with Medicaid and regulatory requirements.

Skills

Organizational skills

Communication skills

Multicultural sensitivity

Time management

Education

Associate's degree

Bachelor's degree

Tools

EHR systems

Microsoft Office

Job description

Future Opening: Refugee Program Administrator

As a leading provider of community-based services and general therapy, we are committed to supporting individuals in their journey towards independence and improved quality of life. Our mission is to help individuals understand and overcome obstacles that are weighing them down to achieve a healthier and happier life - one day at a time.

Refugee Program Administrator

Location: Nampa, Idaho
Position Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–5:00 PM

Help Refugee Families Access Care, Resources, and Opportunity

One Love Agency is seeking a highly organized, compassionate, and detail-oriented Administrator to support our Refugee Program. This position plays a critical role in ensuring refugee clients receive timely access to services while supporting staff, interpreters, and community partners through effective coordination and communication.

The ideal candidate enjoys working with diverse populations, thrives in a fast-paced environment, and is passionate about helping individuals and families successfully navigate services and build stability in their new communities.

Why Join One Love Agency?

• Make a meaningful difference in the lives of refugee and immigrant families.
• Work alongside a diverse and mission-driven team.
• Support programs that promote independence, wellness, and community integration.
• Build relationships with clients, interpreters, and community partners.
• Opportunities for professional growth and leadership development.
• Be part of an organization focused on hope, collaboration, and individualized care.

Responsibilities

Program Coordination & Administrative Support

• Coordinate referrals, intakes, scheduling, and client communication.
• Assist with onboarding new clients into services.
• Maintain accurate client records and documentation within agency systems.
• Ensure required documents are collected, completed, and maintained according to agency and Medicaid requirements.
• Monitor and track authorization deadlines, treatment plans, assessments, and other required documentation.
• Support staff with administrative tasks, scheduling needs, and program coordination.
• Assist with data entry, reporting, and record management.
• Coordinate interpreter scheduling for client appointments and services.
• Communicate with interpreters regarding assignments, scheduling changes, and client needs.
• Serve as a point of contact for refugee clients seeking information, appointments, or assistance.
• Help ensure services are delivered in a culturally responsive and client-centered manner.

Compliance & Quality Assurance

• Conduct routine audits of client documentation and records.
• Assist in maintaining compliance with Medicaid, agency, and regulatory requirements.
• Identify documentation gaps and communicate follow-up needs to staff.
• Support quality improvement initiatives and program reporting requirements.
• Work closely with case managers, CBRS staff, therapists, interpreters, and leadership.
• Maintain positive relationships with community partners and referral sources.
• Participate in team meetings and contribute to program development and improvement efforts.

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred.
• Previous administrative experience required.
• Experience working in healthcare, behavioral health, social services, or community-based programs preferred.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Excellent communication and interpersonal skills.
• Comfortable working with individuals from diverse cultural and linguistic backgrounds.
• Experience with Electronic Health Records (EHR) and Microsoft Office programs preferred.
• Ability to maintain confidentiality and professionalism in all interactions.

Preferred Qualifications

• Experience working with refugee, immigrant, or multicultural populations.
• Experience coordinating interpreters or multilingual services.
• Knowledge of Medicaid documentation requirements.
• Experience with scheduling, authorizations, compliance monitoring, or quality assurance processes.
• Bilingual or multilingual abilities are a plus.

Compensation

• Competitive pay based on experience and qualifications.
• Full-time position with opportunities for growth and advancement.
• Supportive team environment focused on making a lasting impact in the community.

Compensation: $18.00 - $21.00 per hour

Are you interested in working with an industry leading mental health provider?

At One Love Agency we are always looking for talented individuals to join our rapidly growing team at all levels

Founded in 2012, One Love Agency is family owned and locally operated. Born from personal experience and with a mission to instill hope, One Love now provides general therapy, case management, community based rehabilitation, peer support, and payee services. From this extensive experience and diverse team, we are able to deliver collaborative and holistic care tailored to each client's needs.

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