Office Administrator CM CBRS Med Management Behavioral Health

One Love Agency; Idaho Falls (ID); On-site; USD 23,000 - 30,000; Full time

Job summary

One Love Agency is hiring a full-time Office Administrator & Case Manager for our Idaho Falls office, starting immediately. The role combines front-desk responsibilities with our medication management clinic and a partial case management caseload for qualified candidates.

You will support intake, scheduling, records, and coverage verification while ensuring HIPAA compliance and accurate charting. Immediate start and competitive wage based on degree and experience are offered.

Qualifications

• Real administrative or clinic-coordination experience — scheduling, records, coverage verification, and the discipline to keep all of it accurate.
• Bachelor's degree in health and human services or related field is preferred to open the CBRS side.
• Ability to work under supervisory protocol and pass criminal history background checks as required by Idaho law.

Responsibilities

• Manage front-of-house operations for the medication management clinic and administrative side of the behavioral health team.
• Provide intake and scheduling support for therapists, case managers, CBRS specialists, and peer support staff.
• Carry a partial caseload in case management/CBRS, with documentation and billing for client plans.

Skills

Administrative experience

Clinic coordination

HIPAA compliance

Communication skills

Education

Bachelor's degree in health and human services

Tools

EHR systems

Job description

Future Opening: Office Administrator CM CBRS Med Management Behavioral Health

As a leading provider of community-based services and general therapy, we are committed to supporting individuals in their journey towards independence and improved quality of life. Our mission is to help individuals understand and overcome obstacles that are weighing them down to achieve a healthier and happier life - one day at a time.

Aloha, and welcome.

One Love Agency is hiring a full-time Office Administrator & Case Manager for our Idaho Falls office, starting immediately.

This is one job with two halves. Half of it is running the front of the house — our medication management clinic and the administrative side of our behavioral health team. The other half is a partial case management caseload of your own, because we would rather hire someone who can do both than two people who can each do one.

If you are the person other people call when they need to figure something out, keep reading.

Who we are

For more than fifteen years we have walked with families through the hardest seasons of their lives. Six offices now, across Idaho and Utah. Adults in crisis. Kids and families who need someone in their corner. People finding their way back from addiction. We serve the folks other systems have the hardest time holding onto.

We run on a Hawaiian word: hānai — to take in, to raise as your own. That is how we treat our clients and it is how we treat each other. When someone joins One Love, they join a family.

We also work like a village. The therapist, the case manager, the CBRS specialist, the peer support specialist, the front desk, the biller — every one of us is standing in a circle around a client. Nobody is the star and nobody is support staff. In this job you will feel that more than anyone: if the front of the house runs clean, everybody behind you gets to do their best work. If it doesn't, nobody does.

Big C's

Clients. They are the reason for every decision we make. Not the schedule, not the paperwork, not convenience. Them.

Compliance. A note written well is proof a person was actually served. It is how we protect a client's access to care, protect the staff who provide it, and protect the agency that employs them. We stay at 100%.

Community Partners. Schools, courts, the hospital, Health and Welfare, recovery programs, housing and benefits offices. They send us people they are responsible for, and that trust is on loan.

The work — three parts

1. Our medication management clinic

You will run the day for our prescriber and the clients they see. Greeting and rooming clients and getting them settled and ready for their visit. Verifying demographics, coverage, consents, and releases before the appointment, not after. Preparing the chart so the prescriber walks in ready. Scheduling and confirming follow-ups. Routing refill requests and pharmacy communication to the right person, quickly. Chasing down the no-shows with a real phone call, because a missed med appointment is how somebody ends up back in crisis.

2. Administrative support for our behavioral health team

Intake and scheduling for our therapists, case managers, CBRS specialists, and peer support staff. Coverage verification and authorization tracking. Records and releases. Keeping calendars honest and the office running so clinical staff spend their day with clients instead of with paperwork.

3. Your own partial caseload

Depending on your degree, you will also carry a small case management and/or CBRS caseload of your own — real clients, real plans, documented and billed like any other provider's. This is not administrative time relabeled; it is a genuine part of your week with your own people on it, and we will build your schedule so both halves of this job get the hours they need.

The part that makes this job different

Beyond running the office, you will help fill it. Reconnecting with clients we served before and have not seen in a while. Being a good and responsive front door for the people calling us for the first time. Keeping current clients engaged so they stay in care instead of falling off after three appointments. And working shoulder to shoulder with the staff we have and the staff we are hiring to make this office one people in the valley recommend.

Our approach to staffing

We are honest that this takes a certain kind of person. If you already know people here — if you have worked in this industry in this community, and the schools, clinics, courts, and recovery programs already know your name — none of this will feel like a stretch. It will feel like Tuesday.

What we are looking for

Required

• Bachelor's degree. A degree in a health and human services field — social work, psychology, counseling, sociology, human services, or a related field — is what we are hoping for, because it opens the case management side of this role. A bachelor's in another field still qualifies you for the CBRS side, so apply either way and tell us what you hold.
• Real administrative or clinic-coordination experience — scheduling, records, coverage verification, and the discipline to keep all of it accurate
• Ability to practice under supervisory protocol, and to pass an Idaho Department of Health and Welfare criminal history background check cleared before direct client contact
• Clear of any state or federal exclusion list (OIG LEIE / SAM) — we verify at hire and monitor on an ongoing basis
• Comfort with electronic health records, and a real commitment to same-week documentation
• Valid Idaho driver's license, reliable transportation, and current auto insurance
• Discretion. You will see everything. HIPAA is not a training module here, it is a habit.

What makes you stand out

• You already have a presence in this community. People in the Idaho Falls behavioral health world know you and pick up when you call. That is the single most valuable thing you can bring to this particular job.
• You have worked in behavioral health administration — you know what a CDA is, what an authorization is, why units matter, and what makes a chart survive a review.
• You have carried a caseload before. Case management, CBRS, YES, or equivalent.
• You have worked around a prescriber. Medication management clinic flow, refills, prior authorizations, pharmacy coordination. A CMA credential is a nice plus, not a requirement.
• You are a closer on the little things. You call back. You follow up. You do not let a person fall through a crack because someone else did not answer.
• CANS certification (Idaho YES), bilingual ability, or experience reactivating and retaining clients — all real assets
• Warm on the phone and unflappable in the lobby

Why people stay here

• You are not stuck at a desk. Half your week is clients of your own.
• Supervision is real — a licensed clinician you can actually reach.
• Access to leadership. A good idea does not have to travel through four layers before someone hears it.
• The referrals are already coming. You are not cold-calling strangers; you are answering a valley that needs us.
• We mean the family part. Ask anyone who works here.

The practical details

Full-time, hourly, based in our Idaho Falls office, Monday through Friday. Competitive wage based on your degree, credentials, and experience. Benefits available. Immediate start.

Equal Opportunity Statement

One Love Agency is an Equal Opportunity Employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected class. Reasonable accommodations are available for the application process and for the essential functions of this job — just ask.

Compensation

Compensation: $17.00 - $21.00 per hour

About One Love Agency

Founded in 2012, One Love Agency is family owned and locally operated. Born from personal experience and with a mission to instill hope, One Love now provides general therapy, case management, community based rehabilitation, peer support, and payee services. From this extensive experience and diverse team, we are able to deliver collaborative and holistic care tailored to each client's needs.