Refugee Case Manager – Special Populations

Catholic Charities Diocese of Cleveland; Cleveland (OH); In loco; USD 38.000 - 49.000; Tempo pieno

Descrizione del lavoro

Catholic Charities Diocese of Cleveland seeks a dedicated professional to manage a diverse refugee caseload. You will assess needs, develop service plans, and connect clients with internal and external resources to promote self-sufficiency.

The role emphasizes trauma-informed care and collaboration with partners to support resettlement. Responsibilities include conducting biopsychosocial assessments, coordinating housing, health screenings, and benefits access, and ensuring documentation meets

Competenze

• Bachelor's degree in a related international or human service field with 1-3 years’ direct service to refugees and immigrants.
• Excellent written, verbal, and interpersonal communication skills.
• Reliable, punctual and able to maintain confidentiality; strong organizational skills.

Mansioni

• Manage a challenging caseload of refugees, survivors of torture, and medically fragile clients.
• Complete biopsychosocial assessments and create individual service plans.
• Conduct trauma-informed screenings and assess clients periodically using evidence-based measures.
• Coordinate with refugee services and provide patient navigation, housing, health screening and benefits access.
• Document activities in client files and participate in trainings and programmatic calls.

Conoscenze

Written communication

Verbal communication

Interpersonal skills

Organizational skills

Attention to detail

Formazione

Bachelor's degree in related international or human service field

Strumenti

Microsoft Office

Descrizione del lavoro

• Base Pay $37,747.25 - $48,599.58 / Year
• Employee Type FT Exempt
• Required Degree 4 Year Degree

Contact information

• Phone [phone]
• Email [e-mail]

Description

Overview

Manage a challenging and vulnerable caseload of refugees, survivors of torture, and medically fragile populations who are accessing services at Migration and Refugee Services. Ensure all clients receive services in a manner consistent with the goals of self-sufficiency and independence while utilizing a holistic, trauma-informed approach. Offer clients an opportunity to thrive in their new community by connecting them to needed services, both internally and externally, and accompanying them as they begin to rebuild their lives in the United States.

Responsibilities

• Under direction, ensure that the activities of this position and relevant programs are consistent with the mission, vision and values of Catholic Charities, Diocese of Cleveland.
• Complete biopsychosocial assessments for each client including a comprehensive social history and creating an individual service plan.
• Conduct specialized screenings for the Survivors of Torture program using trauma-informed principles and practices.
• Assess clients quarterly and annually using evidence-based measures.
• Assist with data collection for quarterly, semi-annual, and annual reports.
• Provide specialized case management including, but not limited to: patient navigation, coordination of specialty appointments, housing, food, clothing, health screening, public benefits access, and facilitating wellness groups.
• Coordinate with area refugee and social services providers to maximize services to refugees.
• Provide transportation to essential appointments and teach refugees how to travel unaccompanied to future appointments using public transportation.
• Participate in trainings, webinars, and programmatic network calls.
• Educate agency and community members about the cultural and political differences between Americans and refugee populations.
• Document all activities with refugees in individual case files; ensure case files are in compliance with agency and federal guidelines.
• Assists with resettlement program when needed.
• Perform other duties as assigned or directed.

Working Conditions and Physical Demands

• Normal office environment.
• Periodically travel throughout service area.
• Frequent walking, sitting, talking, standing, listening/hearing in working with perspective and current employees and clients.
• Reading, writing, grasping and finger dexterity needed to manage correspondence, faxing,
• copying, answering phones, forms/documents, computer, keyboard and personnel files required on a frequent basis.
• Tasks require visual perception and discernment.
• High degree of concentration for analyzing, interpreting and organizing data.
• Organizing and coordinating schedules.
• Communicating with the public.
• Frequent use of computer and telephone/cell phone.
• Occasionally necessary to bend for filing and storing and to reach for files and shelves.
• Able to occasionally lift/carry up to 20 lbs. unassisted.

Requirements

• Combination of education and experience normally represented by a Bachelor’s Degree in a related international or human service field with 1-3 years’ experience in providing direct service to refugees and immigrants.
• Must have excellent written, verbal, and interpersonal communication skills
• Must be at least 21 years of age at the time of hire.
• Must have a valid Ohio Driver’s License, provide a copy of driver’s license, and are subject to a Moving Vehicle Report (MVR) check through the Department of Motor Vehicles annually. Any MVR grade of “unacceptable” is not permitted to operate a company or personal vehicle on behalf of Catholic Charities.
• Commitment to refugee and immigrant issues and rights.
• Knowledge of public policy and how it affects refugees.
• Must be reliable, punctual, professional, able to follow instructions and handle emergency situations.
• Must have competent organizational skills, strong detail orientation and the ability to maintain confidentiality.
• Strong administrative and computer skills and proficient in Microsoft Office programs (excel, word and access) and internet applications.
• Final applicant is required to be fingerprinted to complete background check.