Refrigeration Service Technical Support

Polar King International, Inc.; Fort Wayne (IN); On-site; USD 42,000 - 69,000; Full time

Benefits offered by this job

Health, dental, vision

Short-term disability

Long-term disability

401k

Paid vacation

Paid holidays

Job summary

Polar King International, Inc. is seeking a full-time Refrigeration Service Technical Support member to troubleshoot mechanical and refrigeration issues for customers, either on site or off site.

Ideal candidates have 2+ years of professional refrigeration experience including installation, service and diagnostics. The role involves diagnosing issues with meters, gauges, probes, and pressure readings, plus travel to service calls and installations.

Qualifications

• Strong electrical troubleshooting skills including reading wiring diagrams and testing circuits.
• Experience with high/low voltage electrical systems (relays, contactors, sensors, motors).
• Experience troubleshooting mechanical and refrigeration issues (superheat/subcooling, airflow, component failures).
• Proficient with computers, ethernet networking, Wi‑Fi connectivity and diagnostics.
• Strong communication skills with customers, service managers and internal teams.

Responsibilities

• Diagnose issues using electrical meters, gauges, temperature probes and pressure readings.
• Travel for service calls, installations and on-site support to customers.
• Assist field technicians and customers in troubleshooting refrigeration system issues.

Skills

Electrical troubleshooting

Wiring diagrams

High/low voltage

Refrigeration issues

Customer communication

Tools

Computers

Ethernet networking

Wi‑Fi connectivity

Job description

Polar King International, Inc. is the industry's #1 manufacturer of outdoor fiberglass walk - in freezers and walk - in coolers. Established in 1982, Polar King has enjoyed over 40 years of success; providing high quality products to the food service marketplace.

We are currently seeking a candidate for a full-time Refrigeration Service Technical Support position in a fast-paced, well-respected and thriving company. Ideal candidate will have 2+ years of professional refrigeration experience, including installation, service and diagnostics.

The role of the Refrigeration Service Technical Support position is to troubleshoot mechanical and refrigeration – related issues in the building or off site for our customers.

Job Duties

• Diagnose issues using electrical meters, gauges, temperature probes and pressure readings.
• Travel for service calls, installations and on-site support to customers.
• Assist field technicians and customers in troubleshooting and diagnosing refrigeration system issues.

Qualifications

• Strong electrical troubleshooting skills, including reading wiring diagrams, testing circuits and diagnosing control failures.
• Experience with high and low voltage electrical systems (relays, contactors, sensors, motors etc.)
• Experience in troubleshooting mechanical and refrigeration related issues, including superheat/subcooling verification, airflow issues and component failures.
• Proficient with computers, ethernet networking, Wi-Fi connectivity and general communication system set up and diagnostics.
• Strong communication skills when interacting with customers, service managers and internal support teams.

Willingness to travel.

Physical duties

• Must be able to stand or walk for long periods of time.
• Regularly lift and/or move 15 pounds.
• Frequently life and/or move 30 pounds.
• Occasionally life and/or move up to 50 pounds.

Polar King International, Inc. offers a comprehensive benefit package including health, dental, vision, short-term disability, long term disability, 401k, paid vacation and paid holidays.