Refractive Surgery Coordinator

BoozmanHof Eye; Rogers (AR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) + match

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

BoozmanHof Eye, located in Rogers, Arkansas, is seeking a Refractive Program Coordinator to oversee the entire LASIK and refractive surgery patient journey. Responsibilities include managing patient inquiries, coordinating clinical activities, and ensuring high levels of patient satisfaction. The ideal candidate will have knowledge of medical practices, proficiency in ophthalmic surgical procedures, and a commitment to superior patient care, alongside experience in sales. The role offers a full-time schedule with a range of employee benefits including health and dental insurance.

Qualifications

• Strong knowledge of ophthalmic refractive surgical procedures is required.
• Experience in sales and building streamlined operations in healthcare are preferred.
• Commitment to excellence in patient care and relations.

Responsibilities

• Manage the full refractive patient lifecycle from initial inquiry through post-op follow-up.
• Respond promptly to all incoming leads and pre-qualify patients.
• Perform initial screenings, testing, and patient workups.

Skills

Knowledge of medical office practices

Ophthalmic refractive surgical procedures

Sales experience

Building and generating metrics

Job description

About BoozmanHof Regional Eye Clinic

We have proudly served as Northwest Arkansas's trusted partner in eye care for more than 45 years. Our mission is simple: To empower people to live better lives through coordinated specialty eyecare. Our practice combines advanced technology, expert care, and a heartfelt commitment to our patients.

Summary

We are looking for a Refractive Program Coordinator to take ownership of the entire LASIK and refractive surgery patient journey from first inquiry through post‑operative experience, while building a scalable system that supports and drives growth in surgical volume and patient satisfaction.

Duties

Patient Journey Ownership

• Manage the full refractive patient lifecycle from initial inquiry through post‑op follow‑up.
• Ensure timely responses, clear evaluation pathways, confident counseling, and a smooth surgical experience.
• Maintain high patient satisfaction and cultivate patient advocates.

Lead Management & Conversion

• Respond promptly to all incoming leads (phone, web, text, referrals).
• Pre‑qualify and schedule refractive evaluations.
• Track, manage, and follow up on all leads using a lead management system.
• Monitor conversion rates and optimize patient flow from inquiry to surgery.

Clinical Coordination

• Perform initial screenings, testing, and patient workups.
• Prepare charts and identify strong surgical candidates for surgeon consultation.
• Maintain efficient clinic flow and coordinate care across the surgical process.

Patient Education & Sales Support

• Educate patients on procedures, expectations, and FAQs.
• Handle objections and guide decision‑making.
• Present pricing and financing options.
• Schedule surgeries and coordinate pre‑op requirements (testing, paperwork, medications).

Surgical & Post‑Operative Experience

• Provide general oversight into the surgery‑day experience of refractive patients.
• Coordinate post‑op scheduling and follow‑up care.
• Track outcomes and ensure continuity of care.

Marketing & Referral Development

• Participate in outreach efforts with the marketing team.
• Build and maintain relationships with referring providers (ODs).
• Track referral sources and report performance insights.
• Encourage testimonials, online reviews, and word‑of‑mouth referrals.

Program Operations & Performance

• Design and operate the refractive program as a revenue‑generating service line.
• Maintain dashboards for lead tracking, conversions, and outcomes.
• Report performance metrics and pipeline status.

Systems Development & Process Improvement

• Build and refine workflows, scripts, and operational processes.
• Identify bottlenecks and implement improvements.
• Develop scalable systems to support program growth.
• Train and onboard future coordinators.

Qualifications

• Knowledge of medical office practices and medical terminology.
• Strong knowledge of ophthalmic refractive surgical procedures is required.
• Experience in sales and building streamlined operations in healthcare are preferred.
• Skilled with building and generating metrics.
• Commitment to excellence in patient care and relations.
• Embrace the core values of BoozmanHof.
• Experience is preferred but not required.

Benefits of Working at BoozmanHof

• 401(k) + match
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On‑the‑job training
• Paid time off
• Vision insurance

Other Job Details

• Work Location: In person in Rogers, Arkansas
• Schedule: Full time, Monday through Friday during clinic operating hours
• Compensation consists of base compensation + performance bonuses