Refinery Account Representative

Baker Hughes Company; Santa Fe Springs (CA); On-site; USD 76,000 - 142,000; Full time

Benefits offered by this job

Career development opportunities

Medical and wellness benefits

Financial and retirement programs

Additional voluntary benefits

Job summary

Baker Hughes is seeking a Refinery Account Representative to manage assigned refinery customer accounts, develop sales opportunities, and coordinate cross-functional teams to deliver value-driven solutions. The role focuses on commercial leadership, customer relationships, and operational excellence at the El Segundo site.

Candidates should have experience in account management, technical sales, and refinery operations, with strong presentation and communication skills to engage customers,

Qualifications

• Experience in account management, technical sales, refinery operations, or related customer-facing roles.
• Strong knowledge of refinery operations, industrial processes, chemical treatment programs, or related energy industry applications.
• Ability to build and maintain strong customer relationships and credibility with stakeholders.

Responsibilities

• Manage refinery customer accounts and serve as the primary contact for commercial and operational activities.
• Identify, develop, and execute sales opportunities to drive growth and value creation.
• Collaborate with technical, operations, service, and commercial teams to deliver innovative solutions and project outcomes.
• Coordinate resources to ensure effective service delivery and timely issue resolution.
• Develop and deliver business reviews, technical presentations, and performance updates for customers and internal stakeholders.

Skills

Account management

Technical sales

Relationship building

Presentation skills

Communication

Analytical thinking

Job description

Refinery Account Representative - El Segundo, CA

Are you passionate about building strong customer relationships and delivering value-driven solutions within the refining industry? Do you enjoy managing customer accounts, supporting business growth, and collaborating with technical teams to solve operational challenges? Partnering with the Best As a Refinery Account Representative - El Segundo, CA, you will be responsible for managing customer relationships, supporting business growth, and delivering technical and commercial solutions that create value for refinery customers. You will work closely with customers and cross-functional teams to identify opportunities, support operational excellence, and ensure successful execution of account strategies while maintaining high standards of service and customer satisfaction.

Fueling Your Passion As a Refinery Account Representative- El Segundo, CA, you will leverage your commercial acumen, relationship-building skills, and industry knowledge to support customer success and business growth. You will play a key role in developing long-term partnerships, driving strategic initiatives, identifying new opportunities, and coordinating resources to deliver innovative solutions that meet customer and business objectives.

As a Refinery Account Representative- El Segundo, CA, you will be responsible for:

• Collecting samples and performing laboratory tests to generate data for monitoring application performance.
• Building and maintaining long-term strategic relationships with customers by understanding their business objectives, operational challenges, and growth plans.
• Managing assigned refinery customer accounts and serving as the primary point of contact for commercial and operational activities.
• Identifying, developing, and executing sales opportunities that support business growth and customer value creation.
• Collaborating with technical, operations, service, and commercial teams to deliver innovative solutions and project outcomes.
• Managing the day-to-day operations of refinery chemical process business activities within assigned customer accounts.
• Coordinating activities of technicians, account representatives, and supporting resources to ensure effective service delivery.
• Developing, leading, and delivering business reviews, technical presentations, and performance updates for customers and internal stakeholders.
• Monitoring account performance and identifying opportunities to improve operational efficiency, customer satisfaction, and business results.
• Supporting the implementation and execution of account strategies to achieve sales, operational, and financial objectives.
• Ensuring compliance with established Sales and Service Standards across key customer accounts.
• Maintaining effective communication with customers and internal stakeholders to support timely issue resolution and business continuity.
• Following Baker Hughes HSE requirements, ethical standards, and company policies while conducting all business activities.

To be successful in this role, you will:

• Have experience in account management, technical sales, refinery operations, chemical process industries, or related customer-facing roles.
• Have strong knowledge of refinery operations, industrial processes, chemical treatment programs, or related energy industry applications.
• Have demonstrated ability to build and maintain strong customer relationships and establish credibility with key stakeholders.
• Have experience identifying business opportunities and supporting commercial growth initiatives.
• Have strong presentation and communication skills with the ability to effectively engage customers, leadership, and cross-functional teams.
• Have excellent interpersonal skills and the ability to collaborate effectively across multiple functions and organizational levels.
• Have strong analytical and problem-solving skills with the ability to develop practical customer-focused solutions.
• Have experience managing multiple priorities and delivering results in a fast-paced environment.
• Have a strong commitment to safety, compliance, operational excellence, and customer satisfaction.

Work in a Way That Works for You

This role may require travel to customer sites, participation in customer meetings, support of operational activities, and flexibility to meet business and customer requirements.

Shift: Monday - Friday | 8:00 AM – 5:00 PM Work Location: 100% Onsite | El Segundo, CA

Working with Us

Our people are at the heart of our success. We foster a collaborative, inclusive, and performance-driven environment where innovation, customer focus, teamwork, and professional development are encouraged and rewarded.

Working for You

We offer a comprehensive compensation and benefits package designed to support your professional growth and well-being, which may include:

• Career development and training opportunities
• Medical and wellness benefits
• Financial and retirement programs
• Additional voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

The annual pay scale for this position is between $76,280.00 - $141,590.00.

Candidates for this role (office-based/ hybrid/ remote) must be located in or near the locations displayed above.

The pay range/scale displayed above represents Baker Hughes’ good faith estimate of the minimum and maximum for this position at the time of this posting and applies to the possible locations for this position.

Baker Hughes will issue a non-bias competitive offer; the salary range posted for this position reflects the projected hiring range for new hires, full-time salaries in some U.S. locations, not including equity or benefits.

Where an applicant will ultimately fall within the pay range/scale depends on a variety of factors, including, for example, geographic work location, skillset, qualifications, internal pay alignment, level of experience, and demonstrated performance over time.

Please keep in mind that the range stated above is the full base salary range for the role and does not include other forms of compensation.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

Baker Hughes will consider qualified candidates with criminal histories, including candidates with arrests or convictions records, in a manner consistent with the law according to the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act (CFCA).

The Baker Hughes internal title for this role is: Sales Experienced Professional - Account Management

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient.

Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.