Account Representative

Baker Hughes; Big Spring (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Disability programs

Education assistance

Parental leave

Mental Health resources

Dependent care

Pet Insurance

Job summary

Baker Hughes is seeking an Account Representative (Downstream Chemicals) to own key customer accounts, implement and monitor chemical treatment programs, and provide technical guidance on-site. You will build trusted customer relationships, analyze data, and coordinate field support and deliveries to ensure safe, efficient operations.

The role requires refinery/industrial experience, strong communication skills, and the ability to collaborate with cross-functional teams.

Qualifications

• Bachelor’s degree preferred, may accept High School Diploma
• 3+ years of refinery or industrial experience
• Experience with refinery processes, water treatment, or related chemical services
• Solid understanding of refinery operation and utilities units
• Understanding of industrial chemical treatment programs and sales process
• Demonstrated mechanical aptitude and troubleshooting skills
• Laboratory experience
• Strong understanding of customer requirements and refinery market conditions
• Excellent verbal and written communication skills

Responsibilities

• Manage day-to-day operations of refinery process treatment programs to ensure delivery and performance for customers
• Develop trusted relationships with customers and cross-functional teams to promote collaboration
• Provide account management to understand customer needs and potential sales opportunities
• Collect and interpret data for troubleshooting, service reports, KPI reviews and presentations for customers
• Provide field support, laboratory analysis, and technical guidance on issues, projects, turnarounds and daily operations
• Manage chemical inventories and deliveries at the customer location
• Assist with loading and unloading for chemical tank trailers

Skills

Refinery experience

Industrial operations

Troubleshooting

Laboratory experience

Customer relationships

Verbal and written communication

Education

Bachelor’s degree preferred

High School Diploma

Job description

Account Representative (Downstream Chemicals)

Would you like to take ownership of our customers’ needs to help them operate safely and efficiently?

Do you enjoy providing a vital service to ensure successful on-site operations?

Join our Downstream Chemical Team

Our Downstream Chemical Team uses technology consisting of chemistry, knowledge expertise, Intellectual Property, correct application methods and monitoring to improve the water and process treatment applications at refinery and industrial plants while providing value to our clients.

Partner with the best

As an Account Representative, you will provide a vital service by implementing, monitoring, troubleshooting and evaluating chemical treatment programs. You will take ownership of a key customer account to ensure they have the services and products needed to operate safely and efficiently. You will become a trusted advisor to customers as you develop an understanding of our customer’s needs and operations.

Fueling your passion

As an Account Representative, you will be responsible for:

• Managing day-to-day operations of refinery process treatment programs to ensure delivery and performance for our customers
• Developing trusted relationships with customers and cross-functional teams to promote collaboration
• Providing account management to understand customer needs, requirements and potential win-win sales opportunities
• Collecting and interpreting data for troubleshooting, service reports, meetings, KPI reviews and presentations delivered to customers
• Providing field support, laboratory analysis and technical guidance for our customers on issues, projects, turn-around, shut-downs and daily operations
• Managing chemical inventories and deliveries at the customer location
• Assist with loading and unloading for chemical tank trailers

To be successful in this role you will have:

• Have Bachelor’s Degree Preferred will take a High School Diploma.
• Have 3 plus years’ experience with refinery or industrial experience
• Have Refinery or industrial operation experience with, process chemical additives, water treatment, finished fuels additives, refinery sales, process engineering, or engineering service experience
• Have Solid understanding and knowledge of refinery process operation and utilities units
• Have Understanding of industrial chemical treatment programs and sales process
• Demonstrate mechanical aptitude and troubleshooting skills
• Have experience working in a laboratory setting
• Have comprehensive understanding of customer requirements and refinery market conditions
• Display excellent verbal and written communications skills

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

This role is working with our customer on-site. When onsite, you will have the flexibility to work in line with customer working patterns.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well‑being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

What You Can Expect

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education Assistance
• Generous Parental Leave
• Mental Health resources, Virtual Therapy Programs
• Dependent and Partners Care
• Pet Insurance
• Additional elected or voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Sales Specialist - Sales Enabler