Referrals Specialist- Medical Assistant

North Carolina Community Health Center Association; Asheville (NC); On-site; USD 26,000 - 30,000; Full time

Job summary

Western North Carolina Community Health Services (WNCCHS) seeks a Referrals Specialist (RS) with excellent customer service skills. The RS will work collaboratively with physicians, nurses, case managers, and other departments to coordinate continuity of care between providers and community specialists.

The Referrals Specialist is an in-person role at Minnie Jones Health Center in Asheville, NC, with office hours Monday through Friday 8 am to 6 pm.

Qualifications

• Medical Assistant experience required.
• One-year medical office operations experience required.
• Excellent communication skills.
• Ability to multitask, work under pressure and meet deadlines.
• Attention to detail.
• Able to work independently and as a team member.

Responsibilities

• Coordinate reception, processing, and follow-up of all medical referral requests.
• Collaborate with physicians, nurses, case managers, and other departments to ensure continuity of care.
• Maintain accurate referral records and ensure timely communication with specialists.

Skills

Excellent communication skills

Multitasking under pressure

Attention to detail

Team player

Independent worker

Education

Medical Assistant Certification (AAMA or NHA)

Job description

Western North Carolina Community Health Services (WNCCHS)

Location:

Western NC Community Health Services (WNCCHS) is a non-profit, Federally Qualified Community Health Center (FQHC). We provide patient centered, team-based primary care to residents of Western North Carolina.

We are seeking a Referrals Specialist (RS) with excellent customer service skills. The RS will be working collaboratively with physicians, nurses, case managers, and other departments to coordinate continuity of care between providers and community specialists. The Referrals Specialist brings clinical knowledge to referral management and is responsible for receiving, processing, and following up on all medical referral requests for diagnostic testing, medical specialists, and other providers.

The Referrals Specialist is an in-person role at
Minnie Jones Health Center (MJHC)
257 Biltmore Avenue
Asheville, NC 28801

MJHC is only open during the day, Monday through Friday from 8 am to 6 pm.
Therefore, our staff is not required to to work evenings, nights, weekends or WNCCHS observed holidays.

QUALIFICATIONS:

• Medical Assistant experience required
• One-year medical office operations experience required
• Able to multitask, work under pressure and meet deadlines
• Excellent communication skills
• Ability to work independently and as a team member
• Attention to detail

CERTIFICATION:

• Medical Assistant Certification with American Association of Medical Assistants (AAMA) or National HealthCareer Association (NHA) or similar organization

PREFERRED SKILLS:

• Bilingual (English/Spanish or English/ Russian/ Ukrainian) candidates, preferred
• Previous experience in referral management, preferred
• Familiarity with role of FQHCs in the community, preferred

Hourly rate ranges from $19.23 to $21.63 based on education, certification, and experience.