Referrals Coordinator - Gallatin Family Wellness

Lifepoint Health®; Gallatin (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Referrals Coordinator to facilitate patient referrals and obtain pre-certifications. This entry-level role involves processing insurance referrals, scheduling appointments, and supporting patients and clinical staff in a fast-paced environment. Ideal candidates will possess critical thinking skills and a high school diploma. Experience in a medical office is preferred.

Qualifications

• Requires critical thinking and ability to work independently.

Responsibilities

• Process all insurance referrals and pre-certifications.
• Facilitate patient appointments with specialists.
• Handle information requests and perform administrative duties.

Skills

Critical Thinking

Decisive Judgment

Education

High School Diploma

Job description

Referrals Coordinator - Gallatin Family Wellness

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Job Overview

The Referrals Coordinator facilitates the patient referral process and obtains appropriate pre-certifications as requested by providers. Reports to: Office Manager I or II or Market Practice Manager per clinic structure. FLSA: Non-exempt.

Responsibilities

1. Process all insurance referrals and pre-certifications.
2. Facilitate patient appointments with specialists, imaging, rehabilitation services, physical therapy, and other recommended facilities.
3. Serve as a referral resource for patients, clinical, and front office personnel.
4. Handle information requests, review files, answer inquiries, and respond to work requests.
5. Perform administrative duties including filing, reception, scheduling, data entry, and patient registration.
6. Greet visitors and communicate with patients and providers.
7. Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Requires critical thinking, decisive judgment, and ability to work independently in a stressful environment.

Preferred Certifications and Experience

• BLS certification from AHA or ARC (preferred).
• Minimum 2 years of medical office experience (preferred).
• Experience with medical referrals (preferred).

Additional Information

We are an equal opportunity employer seeking diversity in our candidates: Minority/Female/Disabled/Protected Veteran.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare