Referrals Coordinator

CHI Mercy Health of Roseburg; Roseburg (OR); On-site; USD 36,000 - 54,000; Full time

Job summary

CHI Mercy Health of Roseburg is seeking a Referrals Coordinator to manage the referral process and support seamless patient care from initial contact to scheduling.

You will represent CHI Mercy Health during patient interactions, provide appointments and information, and uphold our mission and service standards in every contact.

Qualifications

• Proficiency in medical terminology and imaging workflows.
• Experience scheduling in a medical setting or radiology department.
• Ability to coordinate referrals and communicate with care teams.

Responsibilities

• Coordinate referral management to support continuity of patient care.
• Make initial contact with patients and provide appointment information and support.
• Provide high level customer service aligned with CHI Mercy Medicals' mission and standards.
• Communicate effectively with internal and external care teams.

Skills

Medical terminology

Imaging background

Scheduling experience

Education

High school diploma or equivalent

Job description

Job Summary and Responsibilities

As our Referrals Coordinator, you will be responsible for coordinating the referral management process in order to support the continuity of patient care from primary to tertiary needs.

Each day, you will represent CHI Mercy Medical during initial phone contact by providing patients with appointments, information and other operational support.

To excel, you must provide a high level of customer service in a manner consistent with CHI Mercy Medicals' mission, goals and service standards.

• Answering incoming requests from patients or referring provider's offices based on their needs
• Regulating all stat add-ons for entire imaging department
• Communicates efficiently and effectively with the external and internal clinical care team
• Works closely with technologists, radiologist, and imagining leadership to maintain schedule times
• Maintains weekly data regarding nex availalbe, waitlists, pending, no shows, and stats
• Maintains up to date records regarding patient appointments, office documents, insurance coverage, and incoming referrals

Job Requirements

Required

• High school diplomo or equivalent
• One to three (1-3) years of experience with medical terminology, imagining background, and scheduling experience

Where You'll Work

At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose