Referrals and Admissions Intake Coordinator

Sevita; Minneapolis (MN); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Full compensation/benefits package for

401(k) with company match

Paid time off and holiday pay

Career development opportunities

Job summary

Sevita is seeking a Referral Intake Coordinator to join a centralized team handling referrals for Behavioral Health and Early Childhood Development services. You will manage referrals, verify insurance, gather data, and coordinate scheduling to match clients with appropriate programs.

The role emphasizes compassionate customer service, knowledge of health plans, and the ability to work from a private home setting while meeting performance goals. Competitive benefits offered.

Qualifications

• High School diploma or equivalent; Associate or Bachelor’s degree preferred.
• Customer Service experience with strong communication and analytical skills.
• Healthcare experience (i.e., Patient Access, Admission) preferred. Behavioral Health experience is a plus.
• Desire and ability to work independently in a private home setting to achieve performance goals.
• Detail-oriented with ability to multi-task in a fast paced environment.
• PC literacy and experience with MS Office Applications.

Responsibilities

• Referral Management: Provide compassionate customer service and establish / maintain relationships with referral sources.
• Provide knowledgeable information regarding company services including programs and product lines offered; answer calls and process inquiries.
• Gather and enter necessary data in the intake system (Credible) including demographic, insurance and desired service information; ensure documentation is in EHR.
• Verify health plan benefits and coverage; determine funding possibilities.
• Routinely run reports and collaborate with internal/external staff; assist with department growth in additional markets.

Skills

Customer Service

Communication

Analytical skills

Healthcare experience

MS Office

PC literacy

Education

High School diploma

Associate or Bachelor’s degree preferred

Tools

Credible intake system

EVS

Tuffs

Availity

Optum

WellCare

Job description

Mentor South Bay, provides Early Intervention, Applied Behavioral Analysis (ABA), Behavioral Health and Mental Health Outpatient services across Massachusetts and Connecticut. For over 35 years, we’ve provided a collaborative, team-based approach dedicated to helping children, adults, and families reach their fullest potential. If you are passionate about making a difference in the lives of individuals and families, join our mission-driven team and experience a career well lived.

Central Time Zone is a plus. Do you want a job where you can advance your career, have fun at work, and make a difference in people’s lives? As a Referral Intake Coordinator, you will assist clients in making the first step towards their better future. You will be a part of a centralized and growing team of professionals that are the first point of contact to our referral sources including but not limited to; individuals, parents, and healthcare providers seeking services for Behavior Health and Early Childhood Development. This role focuses on coordinating the collection of pertinent information to match the client with the relevant program(s) to fit their needs.

Referral Management

• Referral Management
  • Provide compassionate customer service and establish / maintain relationships with referral sources
  • Provide knowledgeable information regarding company services including programs and product lines offered
  • Answer calls and process email, fax, website and internal inquiries in a timely and professional manner
  • Provide information to referral source inquiries regarding programs and services offered
  • Gather and enter necessary data in the intake system (Credible) including demographic, insurance and desired service information
  • Ensure supporting documentation is entered into the Electronic Health Record
  • Providing accurate information to person served including scheduling an initial appointment or providing information regarding next steps
• Facilitate determination of referral viability
  • Establish and maintain knowledge and proficiency of health plans in order to perform health insurance eligibility and verification to ensure proper handling and placement of each referral
  • Verify benefits for health insurance using portals (EVS, Tuffs, Availity, Optum, WellCare, etc.)
  • Relay accurate information regarding coverage to person served
  • Identify all types of funding possibilities including primary, secondary, and ancillary
• Productivity
  • Responsible for caseload completion including follow up on incomplete cases
  • Routinely run and analyze reports in regards to productivity
• Miscellaneous
  • Collaborate and communicate issues and concerns with all internal and external staff as necessary
  • Assist with special projects as department growth occurs within additional markets

Qualifications

• High School diploma or equivalent; Associate or Bachelor’s degree preferred
• Customer Service experience with strong communication and analytical skills
• Healthcare experience (i.e., Patient Access, Admission) preferred. Behavioral Health experience is a plus
• Desire and ability to work independently in a private home setting to achieve performance goals
• Detail-oriented with ability to multi-task in a fast paced environment
• PC literacy and experience with MS Office Applications

Why Join Us?

• Full compensation/benefits package for employees working 30+ hours/week
• 401(k) with company match
• Paid time off and holiday pay
• Complex work adding value to the organization’s mission alongside a great team of coworkers
• Enjoy job security with nationwide career development and advancement opportunities
• Hourly rate is $19-21/hr

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law