Referral Triage Coordinator

Priority Dispatch Corp.; San Antonio (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading organization in organ donation is seeking a Referral Triage Coordinator to enhance its mission of saving lives. This role involves triaging organ referrals, evaluating donor suitability, and working collaboratively with medical professionals. The RTC position is fully remote with rotating 12-hour shifts, making it crucial for candidates to possess strong clinical and communication skills along with relevant medical qualifications.

Qualifications

• Minimum 1 year of professional experience in a healthcare setting.
• Must be well versed in medical terminology.
• Ability to work independently and make critical decisions.

Responsibilities

• Triages organ, tissue, and eye referrals effectively.
• Evaluates medical suitability of potential organ and/or tissue donors.
• Maintains electronic medical records (EMR) and collaborates with hospital staff.

Skills

Teamwork

Clinical skills

Analytical skills

Organizational skills

Communication skills

Education

Medical professional certification or Associate’s degree

Tools

Standard office equipment

Job description

Job Details

Salary Range: Undisclosed

Description

Texas Organ Sharing Alliance (TOSA), founded in 1975, is one of 57federally-designated Organ Procurement Organizations (OPOs) in the United States. TOSA is committed to a mission of saving lives through the power of organ donation by providing organ donation and recovery services to Central and South Texans wishing to donate, and to those waiting for a life-saving organ transplant. Recognized as a Top Employer, TOSA has staff members in Austin, San Antonio, and McAllen.

JOB SUMMARY: The Referral Triage Coordinator supports the mission, goals, and strategic plan of Texas Organ Sharing Alliance by responding to referral calls, conducting a preliminary screening relating to the identification and documentation of potential donors, evaluating potential organ donor referrals, maximizing medical management in collaboration with the Organ Recovery Coordinators/Specialists (ORC/ORS), Administrator on Call (AOC), Donor Family Services Coordinator, hospital staff, physicians, transplant centers, and TOSA’s Medical Director as needed. The RTC must possess a variety of medical and social skills, in addition to the ability to work independently and make critical decisions within a fast paced environment. The Donation Services Center is a 24/7 operation.

WORK SCHEDULE: The Referral Triage Coordinator (RTC) position is a full-time non- exempt fully remote position which shares 12 hour shifts on a rotating schedule with other coordinators.

ESSENTIAL JOB FUNCTIONS:

• Triages organ, tissue, and eye referrals in a manner that demonstrates quality customer service.
• Evaluates medical suitability of potential organ and/or tissue donors, utilizing information from medical records, history and physical examination, and current health status.
• Maintains electronic medical record (EMR) access to all available hospitals.
• Collaborates with physicians and other hospital staff to develop plan for referral management from initial referral through declaration of death or Donation after Circulatory Death (DCD) evaluation.
• Demonstrates an understanding of the legal and hospital requirements for declaration of death and organ donation.
• Identifies the patient’s legal next-of-kin in accordance with state and Uniform Anatomical Gift Act (UAGA) statutes.

• Within established guidelines, coordinates and maximizes medical management with the hospital staff, consulting physicians, TOSA staff, and transplant centers in order to ensure optimal outcomes for donor families and recipients.
• Collaborates with the AOC to dispatch staff onsite for referral and family approaches.
• Establishes and maintains effective working relationships with all levels of TOSA staff, hospital staff, and transplant center staff.
• Acts as liaison to Tissue/Eye agencies regarding donation and donor family requests and dynamics.
• Documents complete, accurate, and timely information of referral and donor related activities in the confidential donor record, forms, and database according to established policies and procedures.
• Consults TOSA’s Medical Director and AOC according to established policies and procedures.

ADDITIONAL RESPONSIBLITIES:

• Participates in education and training programs for hospitals, transplant programs, and the public.
• Ensures compliance with TOSA’s Safety, Quality, and Multicultural Organizational Plans.
• Performs other duties as required.

Qualifications

REQUIREMENTS INCLUDE:

1. Medical professional certification or Associate’s degree, with a minimum 1 year of professional experience.
2. Must be well versed in medical terminology .
3. Must have internet speed of 50 MBS or higher.
4. Must have professional wok environment.
5. Demonstrates teamwork, clinical, analytical, organizational, and communication skills in a fast pacedenvironment.
6. Working knowledge of standard office equipment (computer/fax/copier).
7. A physical requirement for the ability to lift at least 50lbs.
8. Maintaining confidentiality regarding all donor information.