Referral Testing Supervisor

Quest Diagnostics; Town of Florida (NY); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) company match

Education assistance

Annual incentive plans

Job summary

Quest Diagnostics is seeking a Referral Testing Supervisor in Miramar, FL, with responsibility for daily operations, safety, and compliance. The role requires overseeing SOPs, QA/QC, and staff performance to deliver accurate, timely laboratory results.

A strong background in medical terminology and laboratory operations is preferred. The position includes opportunities for involvement in Six Sigma initiatives, budget preparation, and cross-functional collaboration with other Quest facilities.

Qualifications

• Associates or BS with laboratory experience required or preferred.
• Medical terminology knowledge applicable to a clinical laboratory.
• Demonstrated leadership and ability to supervise staff in a QA driven environment.
• Experience ensuring compliance with SOPs and regulatory requirements.

Responsibilities

• Oversee daily department operations.
• Ensure safety, ergonomics, and cleanliness of the department.
• Implement referral testing SOPs per Quest Diagnostics guidelines.
• Ensure QA/QC documentation is complete and reviewed.
• Monitor staffing, scheduling, and overtime to optimize coverage.

Skills

Word

Excel

PowerPoint

Organizational

Communication

Interpersonal

Client service

Team coordination

Education

AA degree + 10 years lab exp

BS degree + 1 year lab exp

Medical Technology degree

Tools

MS Office

Job description

Job Description

Referral Testing Supervisor - Miramar, FL, Monday to Friday, 10:00 PM to 6:30 AM

Pay range: $60,500+ per year. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Responsible for daily operations of department.
• Oversee safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc).
• Implement national and local SOPs for Referral Testing in accordance with Quest Diagnostics guidelines.
• Where applicable, ensures all Federal, State and local licensure requirements are met and documented working with the QA and Medical Director’s offices.
• Ensures all Laboratory QA/QC documentation is complete and reviewed as required.
• Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results.
• Monitor Non-Quest referrals for internalization opportunities.
• Ensures all pending and overdue lists are resolved in timely manner.
• Supervise packing and shipping of specimens to other laboratories.
• Ensure compliance with all Hazmat regulations as described in Hazmat Procedure Manual.
• Reviews Referral Testing Standard Operating Procedure Manual on an annual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated.
• Monitor the quality of manual resulting
• Ensure all employees meet Compliance Guidelines and Competency Testing.
• Monitor special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure customer satisfaction.
• Must be able to establish and motivate a participative work environment.
• Hold regularly scheduled meetings for dissemination of all information to staff.
• Track/enter time/attendance of employees.
• Prepare month-end reports.
• Investigates/resolves and responds to internal and external customer issued effectively in a timely manner.
• Oversees departmental scheduling in an effort to maximize coverage and minimize overtime.
• Oversees inventory process for department.
• Oversees implementation of improvement and/or standardization initiatives.
• Participate in the interview, selection and hiring of new employees.
• Supervises training and development of Referral Testing staff.
• Perform midyear/annual performance appraisal and corrective actions and counseling as required.
• Assist manager in preparation of annual budget for areas of responsibility.
• Supervises departmental efficiency to assure fiscal responsibilities are met.
• Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet management objectives.
• Organize and lead projects both within the work group and with cross-functional groups. May be required to give presentations and speak in groups.
• Effectively work with other Quest Facilities and Vendors to resolve issues.
• Interfaces with local and national database resources to define requirements to support referral testing needs.
• Writes and or updates department Standard Operating Procedures.
• Monitors and posts Referral Vendor Metrics.
• Assesses staffing requirements on a daily basis and adjusts to meet department needs
• Accepts responsibility for special projects, meeting expected deadlines.
• Demonstrates ability to complete assignments as requested by the manager.
• Supports and embraces Business Unit goals and corporate initiatives.
• Utilize two-way communication with staff to enhance supervisor employee relationship
• Drives for continuous improvement in areas of Quality and Customer Service.
• All other duties as assigned.

Preferred Work Experience

Medical background preferred which includes medical terminology applicable to a clinical laboratory

Physical And Mental Requirements

Must be able to sit or stand for long periods of time.

Knowledge

Thorough knowledge of all Client Service, Specimen Processing and Referral department policies.

Skills

• Experience with Word, Excel and PowerPoint applications.
• Demonstrates strong organizational, communication and interpersonal skills.
• Manage concerns of clients, technical departments and employees in a professional manner.
• Maintains a positive, accessible, and professional environment

Education

• Associates Degree AA degree with minimum of 10 years laboratory experience; 4 year BS degree with 1 year laboratory experience; or degree in Medical Technology. (Required)

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.