Referral Representative I

Quest Diagnostics Incorporated; Wood Dale (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Day 1 Medical and wellness programs

401(k) with company match

Annual incentive plans

Education assistance

Job summary

Quest Diagnostics Incorporated in Wood Dale, IL is hiring a Referral Representative I to manage customer contact related to Referral Testing. You will resolve complex issues, act as a liaison between clients and referral vendors, and ensure accurate specimen handling and reporting.

The role requires attention to detail, good communication, and comfort with data entry and Microsoft Office tools. Work hours are Tuesday to Saturday, 9:00 AM to 5:30 PM, with a competitive hourly pay range.

Qualifications

• Must be detail-oriented and able to work independently with minimal supervision.
• Strong communication skills to handle inquiries from clients and vendors.
• Experience with data entry and Microsoft Office applications is preferred.

Responsibilities

• Handle all internal and external customer contact regarding Referral Testing.
• Receive, resolve and follow up with complex customer issues.
• Act as a liaison between internal and external customers and Referral vendors.
• Retrieve, sort and process specimens for shipment to referral laboratories.
• Prepare specimens and packages for shipment according to IATA regulations.
• Report laboratory results using established protocols and respond to client inquiries in a timely manner.

Skills

Detail-oriented

Independent problem-solving

Interpersonal skills

Communication skills

Data entry

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Laboratory Information Systems

Job description

Referral Representative I - Wood Dale, IL, Tuesday to Saturday, 9:00 AM to 5:30 PM

Handle all internal and external customer contact regarding Referral Testing. Receive,resolveand followupwith complex customer issues. Act as a liaison between internal and external customers and Referral vendors.

Pay range: $17.20 - $25.24 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Retrieve,sortand process specimens for shipment to referral laboratories.
• Ensure sample quality and accuracy. Identifyproblems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
• Prepare specimensand packagesfor shipmentensuring they are preparedaccording to IATA regulations.
• Responsible for filing departmental documents.
• Handleall customer inquiriesregarding reporting of results, service failuresand other quality issues to provide customer satisfaction.
• Report laboratory results using established protocols.
• Contactclientsto resolve routine or medical/technical matters related to patient testing andresult reportingusing established protocols.
• Perform investigationsand provide resolution to complex Referral Testing issues.
• Research test availability using established protocol for selecting a referral vendor.
• AssistClientServices,CustomersandSales by effectively answering questions and responding to concerns in a timely manner.
• Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of notification. Document thoroughly; elevate issues of concern to supervisor.
• Identifyand elevateReportable Quality incidents to supervisors.
• Maintainwork areain a safe,functionaland sanitary condition.
• Adhere to all established CLIA, HIPAA,OSHAand laboratory safety requirements.
• Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management.
• Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications

Required Work Experience

Minimumone (1)totwo (2)years clinical laboratory experience.

Preferred Work Experience

Customer service and/or medical background preferred.

Physical and Mental Requirements

• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
• Ability to stand and work at the bench for long periods of time.
• Frequent walking and/or standing.

Knowledge

• Basic understanding of the operations ofClientServices and Specimen Processing.
• Thorough understanding of Referral Testing.
• Basic medical terminology applicable to clinical laboratory.

Skills

• Must be detail-oriented,have the ability towork independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
• Demonstrate strong independent problem-solving skills.
• Interpersonal skills necessary to deal courteously and effectively with supervisors,co-workersand clients.
• Communication skills necessary to handle telephone inquiries from clientsand vendors.
• Ability to deal withpatient andclient information in a confidential manner.
• Good data entry skills required.
• Proficiency in Microsoft Office (Word,Exceland Outlook) and Laboratory Information Systems.

Education

• High School Diploma or Equivalent (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.