Referral Specialist OBGYN

Banner Health; Phoenix (AZ); On-site; USD 52,000 - 60,000; Full time

Job summary

Banner Health’s OB-GYN referral team in Phoenix coordinates referral orders for continued treatment, ensuring the necessary clinical information is provided for payor authorization and for facilities or specialists prior to services.

The Referral Specialist tracks referrals, closes patient care gaps, and communicates with patients, providers, and payers to ensure timely scheduling and continuation of care. Strong HIPAA and customer service skills are essential.

Qualifications

• High school diploma or GED required.
• 1 year of direct patient interaction/experience in medical, insurance, or healthcare setting.
• Knowledge of HIPAA regulations; strong customer service focus.
• Excellent verbal and written communication; ability to manage competing priorities.
• Proficiency with commonly used office software.

Responsibilities

• Schedule appointments for specialty services and diagnostic testing per provider request and communicate with patients.
• Serve as liaison between patients, providers, and staff for referral and follow-up needs.
• Provide clinical information needed for payor authorization and for facilities or specialists prior to services.
• Track and manage referrals, monitor 30/60/90 day intervals and follow up with patients.
• Collaborate with outside referral sources and community resources to develop referrals.
• Prioritize tasks within guidelines with moderate supervision and maintain patient care awareness.

Skills

Referral coordination

Customer service

HIPAA compliance

Verbal communication

Written communication

Office software

Education

High school diploma

Tools

Microsoft Office

Job description

Primary City/State:

Phoenix, Arizona

Department Name:

OB-GYN

Work Shift:

Day

Job Category:

Administrative Services

The academic medicine difference. At the center of Banner – University Medicine is patient care, research, and teaching. Join a nationally recognized health care leader and experience the future of medicine today.

The Obstetrics and Gynecology (OB/GYN) department at Banner University Medical Center Phoenix, also known as the University Medicine Women's Institute, offers a comprehensive range of services for women's health, including prenatal care, delivery, gynecological care, and more.

As a Referral Specialist you will have the opportunity to provide direct support to our patients assisting with coordinating referrals for women's health. Seeking at least 1 yr of experience with referrals.

The schedule is Monday-Friday from 7:00am-5:30pm

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

POSITION SUMMARY

This position is responsible for coordinating referral orders for a continuation of treatment, such as specialty services and diagnostic testing within a primary care practice. This position provides all pertinent clinical information needed for the payor authorization and the facility or specialist prior to the services being rendered. The position is responsible for tracking and managing all referrals with the intention and outcome to close any patient care gaps, along with providing documentation to promote team awareness.

CORE FUNCTIONS

1. Schedules appointments for specialty physician services and diagnostic testing per provider request and communicates with the patient on a timely basis for all scheduling requirements
2. Acts as a liaison between patients, providers and staff members for patients’ referral and follow up needs. Provides prompt and professional service for the patients by assisting in educating patient/family and assisting patients with external resources when needed.
3. Provides all pertinent clinical information needed for the payor authorization, the facility or specialist prior to the services being rendered by verifying coverage, obtaining authorization and communicating with receiving facilities
4. Tracks and manages all referrals by monitoring outstanding referrals at 30/60/90 day intervals and following up with patients if appointments are not kept
5. Applies knowledge of medical terminology and maintains up to date knowledge of insurance environment. Utilizes internal and external resources to seek knowledge about regulations regarding various payor sources
6. Collaborates with outside referral sources and other community resources. Maintains an updated list of community resources and networks with colleagues to develop additional referral sources
7. This position has frequent communications with patients, physicians, staff, and third party payers. The position must work with and understand the concepts of managed health care and be able to prioritize tasks within established guidelines with moderate supervision

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Possesses 1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry.

Knowledge of HIPAA regulations. Strong customer service focus and willingness to problem solve. Effective verbal and written communication skills and the ability to manage competing priorities. Must be proficient with commonly used office software.

PREFERRED QUALIFICATIONS

Previous knowledge of managed care concepts. Working knowledge of medical terminology and ICD-9 and CPT codes.

Additional related education and/or experience preferred.

EEO Statement:

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Our organization supports a drug-free work environment.

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EOE/Female/Minority/Disability/Veterans

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Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability