Referral Specialist

bannerhealth; Sun City West (AZ); Vor Ort; USD 36.000 - 54.000; Vollzeit

Zusammenfassung

Banner Medical Group in Sun City West, AZ, is seeking a Referral Specialist to coordinate referral orders for specialty services and diagnostics within a primary care setting. You will ensure all clinical information is ready for payor authorization and for the facility or specialist prior to services.

You will track referrals, educate patients, liaise with providers and staff, and ensure timely follow-up while maintaining up-to-date knowledge of insurance requirements and medical terminology.

Qualifikationen

• Strong customer service focus and willingness to problem solve.
• Effective verbal and written communication skills and the ability to manage competing priorities.
• Proficient with commonly used office software.

Aufgaben

• Schedules and coordinates referral orders for specialty services and diagnostic testing.
• Acts as liaison between patients, providers and staff for referral and follow-up needs.
• Verifies coverage and obtains authorization prior to services.
• Tracks referrals and follows up to close patient care gaps.
• Maintains knowledge of medical terminology and insurance guidelines.

Kenntnisse

Customer service

Communication skills

Problem solving

Office software

Ausbildung

High school diploma/GED

Jobbeschreibung

Primary City/State:

Sun City West, Arizona

Department Name:

SCW-PC6-Clinic

Work Shift:

Day

Job Category:

Administrative Services

Step into a rewarding Referral Specialist role at Banner Medical Group's Gastroenterology, where you'll support a dynamic team of providers. This role combines essential administrative skills—Strong customer service focus and willingness to problem solve. Effective verbal and written communication skills and the ability to manage competing priorities. Must be proficient with commonly used office software.

LOCATION 14416 W Meeker BLVD Building C Suite 200 Sun City West

HOURS: Monday - Friday 8:30am-5:00pm

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position is responsible for coordinating referral orders for a continuation of treatment, such as specialty services and diagnostic testing within a primary care practice. This position provides all pertinent clinical information needed for the payor authorization and the facility or specialist prior to the services being rendered. The position is responsible for tracking and managing all referrals with the intention and outcome to close any patient care gaps, along with providing documentation to promote team awareness.

1. Schedules appointments for specialty physician services and diagnostic testing per provider request and communicates with the patient on a timely basis for all scheduling requirements
2. Acts as a liaison between patients, providers and staff members for patients’ referral and follow up needs. Provides prompt and professional service for the patients by assisting in educating patient/family and assisting patients with external resources when needed.
3. Provides all pertinent clinical information needed for the payor authorization, the facility or specialist prior to the services being rendered by verifying coverage, obtaining authorization and communicating with receiving facilities
4. Tracks and manages all referrals by monitoring outstanding referrals at 30/60/90 day intervals and following up with patients if appointments are not kept
5. Applies knowledge of medical terminology and maintains up to date knowledge of insurance environment. Utilizes internal and external resources to seek knowledge about regulations regarding various payor sources
6. Collaborates with outside referral sources and other community resources. Maintains an updated list of community resources and networks with colleagues to develop additional referral sources
7. This position has frequent communications with patients, physicians, staff, and third party payers. The position must work with and understand the concepts of managed health care and be able to prioritize tasks within established guidelines with moderate supervision

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Presents 1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry.

Knowledge of HIPAA regulations. Strong customer service focus and willingness to problem solve. Effective verbal and written communication skills and the ability to manage competing priorities. Must be proficient with commonly used office software.

PREFERRED QUALIFICATIONS

Previous knowledge of managed care concepts. Working knowledge of medical terminology and ICD-9 and CPT codes.

Additional related education and/or experience preferred.

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