Referral Specialist/Interpreter (Spanish Speaking Preferred)

Heart Of Ohio Family Health Centers; Columbus (OH); On-site; USD 22,730 - 32,373; Full time

Job summary

Heart Of Ohio Family Health Centers is seeking an Entry-level position in Columbus, OH. This full-time role supports the organization as a liaison between patients and health care providers, assisting in coordinating optimal health-care services.

The ideal candidate will collect patient information, interpret languages, and remain compliant with healthcare regulations. A degree in healthcare and interpreting skills are preferred. The position offers a dynamic work environment and routine business hours.

Qualifications

• Preferred associated degree or higher; experience with health-care referrals preferred.
• Willingness to work with all cultural and socioeconomic groups without judgment or bias.
• Ability to work with minimal supervision and exercise sound independent judgment.

Responsibilities

• Collects and evaluates information about patients to assist in achieving needs.
• Interprets foreign language to facilitate health care services.
• Maintains competency in obtaining and inputting medical information.

Skills

Interpreting skills

Communication skills

Knowledge of medical terminology

Education

Associate degree or higher

Interpreting certificate

Tools

Computer

Telephone

Job description

Job Details: Level: Entry • Job Location: Columbus, OH 43224 • Position Type: Full Time • Salary Range: $20.00 Hourly

Summary: This position supports the Organization as a liaison between patients and health care providers or agencies, assisting, organizing, coordinating, and providing optimal health‑care service. The role includes interpreting a foreign language into English and vice versa to facilitate health care services.

Reports to: Clinical Systems and Quality Manager
Supervises: N/A
Dress Requirement: Business casual

Work Schedule: Monday through Friday during standard business hours. Times are subject to change due to business necessity.
Non‑Exempt

Job Duties

• Collects and evaluates information about a patient to assist in achieving patient/family needs, continuity of care, and realistic outcomes.
• Interprets a foreign language into English and English into a foreign language to facilitate health care services.
• Refers and coordinates appropriate processes as assigned.
• Researches, documents, and informs coworkers and patients about available health resources at the local, state, and federal levels.
• Notifies patients of scheduled appointments, makes follow‑up calls to specialists to ensure attendance, and reminds providers to submit Consultation Reports.
• Maintains competency in obtaining and inputting medical information to and from clinical and/or other information systems, including accessing information required to complete the referral process.
• Accurately, clearly, and efficiently documents actions taken and activities performed.
• Provides continuity of care to each patient and their family members.
• Other duties as assigned.

Equipment Operated

• Telephone
• Computer
• Printer
• Fax machine
• Copier
• Scanner
• Credit card machine
• Calculator
• Other office equipment as assigned

Physical Demands and Requirements

• Mobility: Ability to move without assistance.
• Bending: Occasional bending from the waist and knees.
• Reaching: Occasional reaching no higher than normal arm stretch.
• Lifting/Carry: Ability to lift and carry a normal stack of documents and/or files.
• Pushing/Pulling: Ability to push or pull a normal office environment.
• Dexterity: Ability to handle and use office equipment accurately and quickly.
• Hearing: Ability to accurately hear and react to the normal tone of a person’s voice.
• Visual: Ability to safely and accurately see and react to factors and objects in a normal setting.
• Speaking: Ability to pronounce words clearly to be understood by another individual.

Qualifications

• Preferred associate degree or higher; experience with health‑care referrals preferred.
• Preferred holder of interpreting certificate.
• Willingness to work with all cultural and socioeconomic groups without judgment or bias.
• Demonstrates ability to cooperatively work/mediate with all age groups and family groups.
• Compliance with HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those who need it.
• Ability to work with minimal supervision and exercise sound independent judgment.
• Excellent familiarity with and application of medical terminology.