Referral Specialist/Interpreter (Somali Speaking Preferred)

Heart-of-Ohio-Family-Health-Centers-1; Kentucky; On-site; USD 25,000 - 33,000; Full time

Job summary

Heart of Ohio Family Health Centers seeks a bilingual patient liaison to coordinate care between patients and providers. You will interpret between languages to facilitate health services and support referrals at local, state, and federal levels.

The role requires HIPAA compliance, strong medical terminology, and the ability to work with diverse groups with minimal supervision.

Qualifications

• Preferred associate degree or higher.
• Experience with healthcare referrals preferred.
• Preferred holder of interpreting certificate.
• Willingness to work with all cultural and socioeconomic groups without judgment or bias.
• Demonstrates ability to cooperatively work/mediate with all age groups and family groups.
• Compliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their duty.
• Ability to work with minimal supervision and exercise sound independent judgment.
• Excellent familiarity and application with medical terminology.

Responsibilities

• Liaise between patients and health care providers to coordinate care.
• Interpret languages to facilitate health care services.
• Refer and coordinate processes for referrals and resources.
• Notify patients of appointments and follow up on attendance with providers.
• Document actions clearly in clinical information systems and referrals.
• Maintain continuity of care for patients and families.

Skills

Interpreting

HIPAA compliance

Medical terminology

Independent judgment

Cultural competency

Team collaboration

Referrals

Education

Associate degree or higher

Job description

Summary: This position supports the Organization in the following manner:Functions as a liaison between patients and health care providers or agencies in assisting, organizing, coordinating, and providing optimal health care service.Interpreting a foreign language into English and English into a foreign language to facilitate the health care serviceReports to: Clinical Systems and Quality ManagerSupervises: N/ADress Requirement: Business casualWork Schedule:Monday through Friday during standard business hours; times are subject to change due to business necessityNon-ExemptJob Duties, these are considered essential to the successful performance of this position:Collects and evaluates information about a patient in regard to opportunities to assist in achieving patient/family need, continuity of care and realistic outcomesInterpreting a foreign language into English and English into a foreign language to facilitate the health care serviceRefers and coordinates appropriate processes as assignedResearches, documents and informs co-workers and patients about the available health resources at the local, state and federal levelsNotifies the patient of appointments scheduled, makes follow-up calls to specialist to ensure that client attended appointments and reminds provider to submit a Consultation ReportMaintains competency in obtaining and inputting medical information to and from clinical and /or other information systems including accessing information as required to complete the referral processAccurately, clearly and efficiently documents actions taken and activities performedProvides continuity of care to each patient and their family membersOther duties as assignedEquipment Operated:TelephoneComputerPrinterFax machineCopierScannerCredit card machineCalculatorOther office equipment as assignedFacility Environment:All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are on the main ground floor and ADA compliant.This position’s primary work area is in an office within our facilityThe office area is:kept at a normal working temperaturesanitized dailymaintains standard office environment furniture with adjustable chairsmaintains standard office equipment; ie, computer, copier, fax machine, etc. at a normal working heightPhysical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:Mobility = ability to easily move without assistanceBending = occasional bending from the waist and kneesReaching = occasional reaching no higher than normal arm stretchLifting/Carry = ability to lift and carry a normal stack of documents and/or filesPushing/Pulling = ability to push or pull a normal office environmentDexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quicklyHearing = ability to accurately hear and react to the normal tone of a person’s voiceVisual = ability to safely and accurately see and react to factors and objects in a normal settingSpeaking = ability to pronounce words clearly to be understood by another individualJob Qualifications (Experience, Knowledge, Skills and Abilities)Preferred associate degree or higher. Experience with healthcare referrals preferred.Preferred holder of interpreting certificateWillingness to work with all cultural and socioeconomic groups without judgment or biasDemonstrates ability to cooperatively work/mediate with all age groups and family groupsCompliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their dutyAbility to work with minimal supervision and exercise sound independent judgmentExcellent familiarity and application with medical terminology