Referral Specialist

Special Health Resources; Paris (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Special Health Resources is seeking a Referral Specialist to manage outgoing and incoming referrals from physicians’ offices, specialists, and hospitals. The role involves collecting patient information, coordinating scheduling, and ensuring accurate documentation in the EHR.

The ideal candidate will have a medical terminology background, a Medical Assistant certification, and strong multitasking and communication skills to support high-quality patient care in a clinic setting.

Qualifications

• Knowledge of medical terminology, spelling, abbreviations.
• Experience with HIPAA and patient privacy.
• Ability to enter data accurately into EHR and maintain records.

Responsibilities

• Answer calls from referral sources and collect patient information.
• Follow up on referrals to other providers, hospitals, or specialists.
• Coordinate scheduling and assist with patient transportation if needed.
• Input data into EHR and maintain filing system.
• Prepare and send confidential/non-confidential correspondence.
• Screen clients, collect vitals, and document in charts.
• Process labs, vaccinations, and medications as ordered.
• Communicate with case managers to ensure continuity of care.

Skills

Medical terminology

HIPAA compliance

Data entry

Effective communication

Multi-tasking

Scheduling

Documentation

Education

High school diploma

Medical Assistant Certification

Tools

EHR system

Job description

POSITION SUMMARYThe Referral Specialist will be in charge of outgoing and incoming referrals from physicians’ offices, specialist and hospitals. Provide professional medical services to patients in a clinic setting under the direction of a licensed physician or advanced nurse practitioner.ESSENTIAL RESPONSIBILITES:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Answering calls from referral sources and collecting patient referral information, initiating outbound calls to obtain necessary information and verify dataFollow up with all referrals made to other providers offices, hospitals or specialistsPrepares confidential and non-confidential correspondence in a professional style and format.Inputs data and documentation into EHR.Maintains effective filing system and files necessary information in a timely manner.Assists direct care staff in scheduling clients and coordinating services.Responsible for computerized and manual reporting.Records client sensitive information by approved methods.Monitors clients, following protocol as outlined in the standards of care needed.Maintaining referral records to ensure a continuous workflow.Assist nursing/administrative staff as neededAssists medical and nursing staff with all procedures and follows directivesScreens clients on clinic days, obtaining weight, vital signs and historyDraws labs, do UAs, check blood sugarsLogs and reports lab resultsReviews and reports panic labs to medical supervisor as receivedScreens medical related phone calls, assessing client needsAdministers vaccinations, TB tests, and injections as orderedPrepares and administers medications as ordered by physician or advanced nurse practitionerTracks clients TB testing and vaccinations for compliance to agency protocolUpdates and documents accurately in client chartsCommunicates with case managers and other staff to ensure quality client careCalls in prescriptions and refills to pharmacyPerforms patient follows ups and makes referrals as neededFollows agency protocol when handling biohazardous and infectious materialsOrders supplies for clinic as neededPrepares confidential and non-confidential correspondence in a professional style and formatConducts community presentations as necessary with supervisor approvalAttends all staff meetings and trainings as assigned by supervisor.Serves as an advocate for the clients at all times, avoids derogatory and/or inappropriate remarksConducts self in a manner consistent with professional standards.Prepares monthly reports in a timely manner as requested by supervisor.Prepares time reports and mileage accurately and on time.Reports any emerging trends or unusual situations to supervisor.Complies with all HIPAA requirementsConducts self in a manner consistent with professional standards.Adheres to all Agency policyKNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:Good multi-tasking ability.Good written and oral communication skills.General PC background.Able to schedule work activities according to priority.Ability to complete documentation in legible and professional mannerMedical terminology- spelling, terms and hospital-approved abbreviations knowledgeClinical diagnostic pathways including common tests, procedures, and medical work knowledgeMust be able to make independent day-to-day decisions.Must be self-directiveQUALIFICATIONS:Requires valid Texas Driver’s License, appropriate driving record and auto liability insurance that meets the minimum required by the State of Texas Statues.High school graduateMedical Assistant Certification requiredAbility to multi-task and consistently communicate in a professional mannerCompletion of a medical terminology course or one year medical terminology experience in a clinical settingAbility to check and respond to all correspondence, including email, phone calls or text messages in a timely manner.Require computer literacy.Mental and physical health sufficient to meet the demands of the position.