Medical Assistant - Referral Clerk

Northeast-Community-Clinic-4; Los Angeles (CA); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Northeast Community Clinic is seeking a Medical Assistant - Referral Clerk to support back‑office clinical and administrative tasks. You will verify eligibility, schedule referrals, perform phlebotomy, and document in the EHR under supervision.

Responsibilities include processing authorization requests, updating referral logs, and ensuring HIPAA compliance while coordinating with physicians and care teams. Bilingual skills are preferred.

Qualifikationen

• Bi-lingual Spanish/English (preferred).
• Microsoft Office/Word/Excel/Outlook proficiency.
• Excellent communication and customer service skills.

Aufgaben

• Process referrals (HMO, CPE, CPSP, and other specialty referrals).
• Coordinate scheduling of appointments with specialists and community resources.
• Maintain referral logs and provide weekly utilization reports.
• Ensure HIPAA compliance and liaise with managed care departments.
• Perform phlebotomy, vital signs and basic point‑of‑care tests as directed.

Kenntnisse

Bilingual Spanish/English

Microsoft Office

Communication skills

Customer service

Team player

Ausbildung

Medical Assistant Certificate or CMA

High School Diploma or GED

Tools

EHR software

Jobbeschreibung

DescriptionPosition SummaryThe Medical Assistant - Referral Clerk has dual role in supporting back office clinical and administrative operations to ensuresmooth and efficient processing of patient healthcare. Administrative duties include verifying eligibility, checking benefits,documenting physician direct referrals and pre-authorizations of certain services (via phone, fax or e-mail), schedulingappointments with specialist and other community resources as instructed by primary care provider. Clinical duties includeback office processing and patient care-related services under the direction of the professional staff.Schedule: Flexible, may require some evening and weekendsDuties and Responsibilities Process HMO, CPE, CPSP, and other specialty referrals Completion of authorization request form Fax or email referral request to respective IPA/Health Plan, County and etc. along with the required pertinentinformation to support the request. Notify patients (if necessary) regarding authorization decision; approved or denied Schedule appointments with Specialists and notify patients Follow up status on referrals for completion No show / reschedule Follow-up visit(s) either with Specialist or PCP Consultation Reports Responsible for filing completed referral forms in the patient medical record Maintain referral logs per financial class, i.e., HMO, etc. Weekly report to QM on specialty utilization Comply with the IPA, Health Plan and/or Programs UM Protocols Ensures HIPAA Compliance at all times Work closely with Clinic Medical Practitioners and maintain communication on referral status Review and maintain referral log Act as liaison between clinic and managed care department Interviews and exits patients, completing appropriate medical agency and consent forms, ensuring patientunderstanding and obtaining signatures. Document patient intake in the Electronic Health Record (EHR), which includes chief complaint, medical history,social history, vitals, and appropriate tests/labs performed and immunizations administered. Perform phlebotomy, injections, vitals if deemed by the Medical Practitioner, including but not limited to visualacuity, audiometric screening, venipuncture, injections, and specimen handling Perform Point-of-Care testing, such as Blood Glucose, Urinalysis, EKG, HbA1c, INR, Blood Chemistry, Pregnancy Test,Bilirubin, and other standard primary care back office procedures. Assist Medical Practitioners (i.e. physicians, PA-C, NP) with patient examinations and procedures as directed Coordinate interdisciplinary and integration of primary care medical services with in-house Dentistry, Optometry,Endocrinology, Mental Health services Review patient medical record to ensure completeness and accuracy Route appropriate medical orders, results, documentation and instructions to the appropriate personnel Maintain and stock clinical inventory supply and dispensary Maintain equipment for clean and operational use, as well as maintain calibration, sterilization, andrepair/maintenance logs Clean, stock and maintain exam rooms. Follow OSHA and universal precaution protocols Strict adherence to the policy and procedure manual Provide or direct patients/individuals seeking information regarding programs and services offered by NECC Other duties as assigned by Clinic ManagerMinimum Requirements• Microsoft Office/Word/Excel/Outlook• Excellent Communication Skills• Excellent Customer Service Skills• Bi-lingual Spanish/English (preferred)• Ability to work as a team player and work independently• Reliable transportation• Must be able to travel from facility to facility• This position requires 10 % travel outside the local area.Required Education/Experience and/or Licensure/Certification• Medical Assistant Certificate or Certified Medical Assistant• High School Diploma and/or GED equivalent preferred, but not required.• Commitment to goals and philosophy of Northeast Community Clinic• Current CPR and/or BLS Certification• Valid State IdentificationPhysical Requirements and Working Conditions• OSHA Category 1 – Involves exposure to blood, body fluids, or tissues.• The work is majority of the time non-sedentary in nature.• The employee is regularly required to communicate, frequently required to use repetitive motions, move, remain stationary, regularly push, pull and lift up to 20 pounds and occasionally push, pull and lift up to 40 pounds.• Must possess mobility to work in a standard office/clinic setting (in some cases both settings) and to use standard office/clinic equipment, including a computer, stamina to maintain attention to detail despite interruptions, read printed materials and use a computer, and communicate in person and over the telephone.