Referral Services Assistant

Jobtailor; California (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking a detail-oriented Administrative Referral Coordinator to support clinical referrals within a US healthcare environment. You will manage referrals, verify insurance, and coordinate with hospitals, plans, physicians, patients, and vendors to ensure complete documentation and timely processing.

You will handle multiple channels, document communications, and maintain accurate records while maintaining empathy and effective problem-solving throughout the workflow.

Qualifications

• HS diploma or equivalent.
• Minimum of 1 year of experience in a healthcare environment.
• Customer service experience is strongly preferred.
• Ability to work 9 AM to 5:30 PM Central time, Monday through Friday.
• Ability to work from the office as necessary.
• Ability to travel to the worksite and other locations as necessary.

Responsibilities

• Provide support to the clinical team with administrative components of clinical referrals.
• Initiate and manage clinical referrals for participants in disease management or health programs.
• Facilitate referrals for home health, nutritional counseling, and related services.
• Act as liaison between hospitals, health plans, physicians, patients, vendors, and referral sources.
• Review referrals for completeness and follow up for additional information.
• Assign referrals to staff.
• Verify insurance coverage and obtain authorizations from insurance plans.
• Maintain an insurance-company database containing coverage verification, accepted plans, and patient eligibility requirements.
• Contact physician offices to obtain demographic and related information.
• Enter referrals and document communications in the system.
• Handle calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers.
• Perform other duties as assigned.

Skills

Clinical Referrals

Insurance Verification

Data Entry

Documentation

Multitasking

Customer Service

Education

High School Diploma or equivalent

Tools

Electronic Queues

Job description

• Provide support to the clinical team with administrative components of clinical referrals
• Initiate and manage clinical referrals for participants in disease management or health programs
• Facilitate referrals for home health, nutritional counseling, and related services
• Act as liaison between hospitals, health plans, physicians, patients, vendors, and referral sources
• Review referrals for completeness and follow up for additional information
• Assign referrals to staff
• Verify insurance coverage and obtain authorizations from insurance plans
• Maintain an insurance-company database containing coverage verification, accepted plans, and patient eligibility requirements
• Contact physician offices to obtain demographic and related information
• Enter referrals and document communications in the system
• Handle calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers
• Perform other duties as assigned

Requirements

• HS diploma or equivalent
• Minimum of 1 year of experience in a healthcare environment
• Any combination of education and experience providing an equivalent background
• Customer service experience is strongly preferred
• Ability to work 9 AM to 5:30 PM Central time, Monday through Friday
• Ability to work from the office as necessary
• Ability to travel to the worksite and other locations as necessary
• Ability to multitask while handling calls, texts, facsimiles, and electronic queues
• Proficiency maintaining focus during extended periods of sitting
• Strong verbal and written communication skills
• Attention to detail, critical thinking, and problem-solving ability
• Empathy and persistence in resolving caller issues
• Comfort and proficiency with digital tools and platforms
• Ability to work occasional overtime or adjust schedule based on business needs

Core Competencies

Demonstrates strong administrative support capabilities in managing clinical referrals, ensuring accurate documentation, and maintaining communication with various stakeholders. Proficient in customer service, attention to detail, and problem-solving within a healthcare environment.

Highest-signal resume keywords

• Clinical Referral Management
• Customer Service Experience
• Insurance Verification
• Strong Communication Skills
• Attention to Detail

Hard Skills

• Clinical Referrals
• Insurance Coverage Verification
• Data Entry
• Documentation
• Multitasking

Soft Skills

• Empathy
• Critical Thinking
• Problem-Solving
• Persistence
• Attention to Detail

Industry Keywords

• Healthcare Environment
• Patient Eligibility
• Health Programs
• Nutritional Counseling
• Home Health Services

Tools & Technologies

• Digital Tools
• Electronic Queues
• Communication Platforms