Referral Response Coordinator - Day Shift - Eskenazi

Indiana Donor Network; Indianapolis (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

HSA contributions

Performance bonuses

Paid time off

Professional development

Job summary

Indiana Donor Network seeks a Referral Response Coordinator in Indianapolis to respond to hospital referrals, collect donor suitability data, and assist in initiating donor management orders as part of a collaborative clinical team.

The role emphasizes strong communication, confidentiality, and adherence to OPTN guidelines. A clinical bachelor’s degree and BLS certification (or within 6 months) are preferred. This on-site position offers growth opportunities.

Qualifications

• Bachelor’s degree in a clinical area preferred; healthcare setting experience valued.
• Current BLS certification or the ability to obtain within 6 months.
• Strong critical care experience in a hospital setting.
• Ability to maintain confidentiality of donation information.
• Excellent communication and data entry accuracy.

Responsibilities

• Respond to referrals from hospitals to collect and communicate data on donor suitability.
• Facilitate donation process alongside internal/external partners and initiate donor management orders.
• Participate in projects or committees to improve organizational effectiveness.

Skills

Critical care

Communication skills

Microsoft Office

Data entry

Confidentiality

Problem solving

Education

Bachelor's degree in a clinical area

Tools

Microsoft Office

Contact database

Job description

Full Time Indianapolis, IN, US

2 days ago Requisition ID: 1182

Join Our Mission to Save and Enhance Lives

Are you looking for a meaningful career where your skills and experience can make a life-saving difference? Do you want to contribute to a mission that leaves an incredible legacy? If so, Indiana Donor Network invites you to explore joining our team.

Why Indiana Donor Network?

Indiana Donor Network is a nationally recognized healthcare organization, serving as the crucial link between donors and patients awaiting life‑saving organ transplants, healing tissue, and corneas that restore sight. As the state’s federally designated organ recovery organization and an accredited tissue bank, we are dedicated to making a profound impact on countless lives.

About the Role

The Referral Response Coordinator is responsible for responding to potential organ donation cases to help evaluate the patient’s status and suitability for donation. They travel to a variety of hospitals as the case load requires and works with onsite clinical teams to gather information pertinent for the timely evaluation of organ donation potential by senior team members. This position has responsibilities for facilitating the beginning of an organ donation case according to OPTN and Indiana Donor Network guidelines, policies and regulations. Responsibilities include:

• Responding to referrals from assigned hospitals to collect and communicate data regarding suitability of potential donor
• Facilitating the donation process in collaboration with internal and external partners and the initiation of donor management orders
• Participates on projects or committees that enhance or improve the overall success or culture of the organization.

Shift and Location

This is a day shift position. The hours are 7 am to 7 pm. The days of the week would rotate, and include two weekends per month. You would work three shifts one week and four shifts the next. The position would be located primarily at Eskenazi.

Who We’re Looking For

A bachelor's degree in a clinical area, such as nursing, respiratory therapy, or another related area is preferred. Previous exposure to a critical care delivery setting is strongly preferred. Professional experience in the donation community is preferred. Must have current BLS or obtain within 6 months. The position requires strong critical care experience in a hospital setting, and good communication skills. Other desired knowledge, skills and abilities include:

• Demonstrates basic level of proficiency in Microsoft Office products and the ability to use and maintain a contact database.
• Excellent verbal communication skills with the ability to exercise tact and represent the organization in a professional manner at all times.
• Effective interpersonal and relationship‑building skills to work with a variety of people and personalities, and ability to embrace diversity.
• Effective written communication skills. Must be accurate with data input and when
• Ability to maintain confidentiality for all donation‑related information including
• Demonstrates creative problem solving and delegating skills.
• Demonstrates organizational skills and attention to detail.
• Ability to learn the essential aspects of organ and tissue donor screening, the clinical management of an organ donor and comprehensive organ and tissue donation processes.
• Ability to collaborate with hospital and Indiana Donor Network staff as an advocate for the process of donation in order to obtain, secure and implement any vital service that would contribute to the successful completion of the donation process.
• Ability to work effectively with all Indiana Donor Network departments.
• Ability to work flexible hours to accommodate hospital meetings where attendance is required.
• Ability to comprehend the various federal and non‑federal regulatory requirements governing Indiana Donor Network, hospitals and transplant centers in order to contribute to maintaining regulatory compliance and/or certification.
• Must have a valid Indiana driver’s license.
• General understanding of disease processes and how they affect organ function.
• Ability to understand thorough physical and neurological assessments.
• Extensive knowledge of medical terminology.
• Strong knowledge of anatomy and physiology.
• Ability to interpret lab values, chest x-rays and CT results to recognize abnormalities and to appropriately treat abnormal values.
• Knowledge of fluid and electrolyte balance.
• Knowledge of mechanical ventilation.
• Knowledge of hemodynamic monitoring.

At Indiana Donor Network, we believe in taking care of our team members. We offer:

• 100% employer paid health, dental, and vision insurance for our employees and dependents
• Annual health savings account contributions
• Annual bonuses for performance and retention
• Generous paid time off and holiday pay
• Professional development and growth opportunities

Join Our Life‑Saving Mission

If you are looking for a rewarding career where your work directly impacts lives, apply today and become part of our compassionate and dedicated team at Indiana Donor Network.

Indiana Donor Network is an equal opportunity employer. Employment is contingent upon successfully passing drug screening and background check, including verification with the Social Security Administration, criminal records review, DMV check, and the Office of Inspector General.