Scheduler - FT - Days - Le Bonheur Call Center - Memphis

methodisthealth; Poplar (MT); On-site; USD 38,000 - 54,000; Full time

Job summary

Methodist Health in Memphis seeks a capable patient liaison to coordinate care, review patient information, and manage medical and insurance files for hospital-based exams and procedures. You will ensure accurate record handling and assist with file distribution according to policy.

Ideal candidates bring 1–3 years in healthcare settings, strong communication, typing speed, and comfort with scheduling and basic arithmetic tasks, enabling independent, organized workflow.

Qualifications

• Healthcare environment experience 1-3 years.
• Scheduling experience 1-3 years preferred.
• Ability to type 35 words per minute.
• Basic medical terminology understanding.

Responsibilities

• Coordinate all patient care procedures via phone and direct contact for hospital-based exams.
• Review and maintain patient care information; process medical and insurance files.
• Distribute files per departmental policies and procedures; perform other duties as assigned.

Skills

general business operations

scheduling

insurance

coding

typing

medical terminology

computer literacy

communication

independent work

organization

arithmetic

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

A Brief Overview

• Outpatient diagnostic and interventional procedures
• Initial therapy evaluations
• Surgical cases with the exception of same day cases
• Initial request for clinic visits
• Referrals and services for inpatients, ordered at discharge, to be provided post discharge
• Scheduled admissions for future dates

Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

As initial patient liaison, coordinates all patient care procedures via telephone communications and direct patient contact for hospital-based exams and procedures. Reviews and maintains patient care information. Completes patients' medical and/or insurance file from initial interview and distributes files as specified in departmental policies and procedures. Performs other job functions as assigned or requested.

Education/Formal Training Requirements

Required - No Education Required

Work Experience Requirements

Required - Healthcare environment 1-3 years

Preferred - Scheduling 1-3 years

Knowledge, Skills and Abilities

• knowledge of general business operations, scheduling, insurance, and coding.
• Ability to understand and prepare complex written materials such as letters of medical necessity, letters of insurance payment appeals, and patient records.
• Ability to type 35 words per minute.
• Basic understanding of medical terminology preferred.
• Knowledge of basic computer operations acquired either through work experience or education, required.
• Excellent verbal and written communication skills.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of own and others' work flow.
• Ability to perform basic arithmetic calculations.

Supervision Provided by this Position

There are no lead or supervisory responsibilities assigned to this position.

Physical Demands

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.

The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

About us

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.