Referral Management Clerk (CLR Clerk)

International Health and Medical Services; Sumter (SC); Sur place; USD 22 000 - 24 000; Temps partiel

Avantages offerts par ce poste

Medical benefits

Dental coverage

401k plan

Paid time off

Annual bonus

Résumé du poste

International SOS Government Medical Services seeks a CLR Clerk to coordinate specialty care referrals for military beneficiaries, ensuring timely, accurate processing from initiation to completion and supporting continuity of care.

As a PRN role with weekday hours (7:30 AM–4:30 PM), you will work with CHCS, AHLTA, RMS, HAIMS, and related systems to manage referrals, verify eligibility, and communicate with patients and clinics to optimize access to care.

Qualifications

• High school diploma or GED.
• Current BLS certification through the American Heart Association or American Red Cross.
• Experience providing administrative or customer service support in a fast-paced professional office environment.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook) and Windows.

Responsabilités

• Coordinate specialty care referral workflows from initiation through completion.
• Verify patient eligibility and obtain required documentation for referrals.
• Communicate with patients, providers, clinics, and teams about referral status and scheduling.
• Track referrals, maintain records, and ensure documentation accuracy within timelines.

Connaissances

Administrative support

Customer service

Multitasking

Communication

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Company Description

Help military beneficiaries access the specialty care they need within a structured healthcare environment where accurate referral management, patient communication, and coordinated administrative support contribute to timely, high-quality care.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

Job Description

Position Title: CLR Clerk

You’ll use your healthcare administration experience to coordinate specialty care referrals that help military beneficiaries access timely medical services. Working alongside healthcare providers and administrative teams, you’ll coordinate referral workflows, communicate with patients and specialty clinics, and help ensure referrals move efficiently from initiation through completion while supporting continuity of care.

Employment Type: PRN

Schedule: As needed; Monday-Friday | 7:30 AM-4:30 PM

Compensation

• Pay Range: $15.98–$17.75 per hour
• Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).

Key Responsibilities

• Manage specialty care referral workflows from initiation through completion while ensuring referrals are processed accurately, documented appropriately, and completed within established timelines.
• Review referrals for administrative accuracy, verify patient eligibility, obtain required documentation, and coordinate specialty care appointments in accordance with established referral management processes.
• Communicate with patients, providers, specialty clinics, and healthcare teams regarding referral status, appointment scheduling, required documentation, and pre-appointment instructions.
• Track referral activity, maintain accurate referral records, obtain and process Clear Legible Reports (CLRs), and ensure referral documentation is completed accurately and within established referral management requirements.
• Utilize military healthcare information systems including CHCS, AHLTA, Referral Management Suite (RMS), HAIMS, and other authorized applications to manage referrals, update patient information, and maintain accurate records.
• Support referral reporting, workflow monitoring, customer service activities, and continuous coordination that helps improve patient access to specialty care.

Qualifications

Required

• High school diploma or GED.
• Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross.
• Experience providing administrative or customer service support in a fast-paced professional office environment.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Windows.
• Strong organizational, communication, and customer service skills with the ability to manage multiple priorities while maintaining accuracy and confidentiality.

Preferred

• 2+ years of healthcare administrative experience within an inpatient or outpatient healthcare setting during the past three (3) years.
• Experience supporting healthcare administration, referral management, patient access, or medical scheduling.
• Familiarity with military healthcare systems, TRICARE, CHCS, AHLTA, MHS GENESIS, Referral Management Suite (RMS), or comparable electronic health record systems.
• Experience coordinating communication between patients, providers, and specialty clinics.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation Disclaimer:

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):

Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.