Referral Intake Coordinator - Day Shift & Growth

Trinity Health Of New England; Hartford (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Great benefits day 1

Growth opportunities

Inclusive culture

Competitive pay

Job summary

Trinity Health Of New England in Hartford, CT seeks a Referral Specialist to support the organization’s referral process. Under supervision, you will process Epic referrals, prescreen for information, and coordinate with clinical and customer service staff.

The role handles pre-authorization workflows, patient registration updates, and data entry, with opportunities for growth. Day shift, full-time with comprehensive benefits from day one; strong teamwork and communication are essential.

Qualifications

• Minimum of a high school diploma or equivalent.
• Experience in healthcare preferred, especially in medical offices or billing.
• Proficiency with Microsoft Word, Excel, PowerPoint and Outlook; EPIC experience preferred.

Responsibilities

• Process and maintain electronic Epic Referrals Workqueue prescreening for completeness, urgency, and criteria.
• Complete pre-authorization workflows and contact insurers for approvals.
• Review and update patient registration for membership eligibility and PCP selection.
• Enter referrals into the system per protocols and provide feedback to providers.
• Inform maintenance/resource staff of payor, benefit and provider contact updates.
• Answer incoming calls and assist internal/external customers with referrals questions and issues.
• Perform other duties as assigned by Manager and Supervisor.

Skills

EPIC experience

Microsoft Office

Multitasking

Communication skills

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Trinity Health Of New England in Hartford, CT seeks a Referral Specialist to support the organization’s referral process. Under supervision, you will process Epic referrals, prescreen for information, and coordinate with clinical and customer service staff.

The role handles pre-authorization workflows, patient registration updates, and data entry, with opportunities for growth. Day shift, full-time with comprehensive benefits from day one; strong teamwork and communication are essential.