Referral Coordinator, Primary Care Outer Loop, 8a-4:30p

uoflhealth; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

UofL Health is seeking a Referral Coordinator in Louisville, KY to manage patient referrals, authorizations and scheduling for specialty services and imaging. The role requires coordinating with physicians, patients and payers to ensure timely referrals and documentation.

Responsibilities include processing referrals and pre-certifications, answering billing questions, coordinating clinic visits, and maintaining referral records with strong HIPAA compliance.

Qualifications

• High school diploma or equivalent (required)
• Minimum one year of experience in a medical facility is preferred

Responsibilities

• Gathers, verifies and processes referrals, authorizations, and pre-certifications with physicians, patients, and payers
• Answers billing and insurance questions with detailed information for patients
• Sets up appointments and coordinates clinic visits and special arrangements
• Coordinates flow of information between clinic and referral authorization department for valid referrals
• Enters referrals and documents communications in the system
• Notifies physician and patient if referral is denied or needs additional information
• Develops and maintains database of referral offices used by physicians
• Assists Practice Manager with complaint resolution relating to referrals

Education

High school diploma or equivalent

Job description

Primary Location:

FPA - North (Outer) - ULP - CMG

Address:

5100 Outer Loop Louisville, KY 40202

Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals-UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Referral Coordinator works with patients requiring a referral, to ensure patient's referral needs are fulfilled for specialty service office visits and diagnostic imaging. Responsibilities include: processing referrals, authorizations and pre-certifications for patients, to ensure timely reimbursement; scheduling; and, notifying patients of upcoming appointments.

Essential Functions:

• Gathers, verifies and processes referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers
• Communicates detailed information and answers patients' questions regarding their health care plan; provide answers to billing and insurance clarification questions
• Sets up appointments, coordinate clinic visits, and any special arrangements such as transportation, interpreter services, specialty care, etc.
• Coordinates flow of information between medical clinic and referral authorization department to secure a valid referral for clinic patient
• Enters referrals, documents communication and action into the system, as appropriate
• Notifies physician(s) and patient when referral is denied, or if additional information is needed
• Develops and maintains database of referral physician offices preferred by each physician within the clinic
• Assists Practice Manager with complaint resolution and solutions related to patient referral

Shift Requirements:

• Shift Length (in hours): 8 hours
• # Shifts/Week: 5
• Overtime Required: Infrequently Sometimes Often n/a (exempt position)

Other Functions:

• Promptly and professionally answers telephones calls
• Fulfills clerical responsibilities as assigned
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Education:

High school diploma or equivalent (required)

Experience:

Minimum one (1) year of working in a medical facility with knowledge of health care field and medical office protocols/procedures (preferred)