Referral Coordinator - Plastic Surgery

CoxHealth; Springfield (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare system is seeking a Referral Coordinator to oversee the referral process for patients. This role involves coordinating with various clinics to ensure patients receive timely appointments with specialists. The ideal candidate will have strong customer service skills, effective communication abilities, and proficiency in using Microsoft programs. Join a recognized workplace that values diversity and excellence in healthcare, and contribute to making a difference in patient care. This position offers a supportive environment with competitive benefits, including medical, vision, and dental coverage.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Plan with Employer Match

Qualifications

• 1 year of customer service experience required, preferably in an ambulatory clinic.
• Strong communication and time management skills are essential.

Responsibilities

• Manage the referral process for internal and external specialty providers.
• Ensure timely appointments for patients with specialty providers.

Skills

Customer Service Skills

Verbal Communication

Written Communication

Time Management

Computer Proficiency

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Summary

About Us

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

1. Named one of Modern Healthcare’s Best Places to work five times
2. Named one of America’s Greatest Workplaces by Newsweek in 2024.
3. Recognized as a Greatest Workplace for Women in both 2023 and 2024.
4. Listed as one of the Greatest Workplaces for Diversity in 2024.
5. Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
6. Ranked among the Best Employers by State for Missouri.
7. Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

Benefits

Medical, Vision, Dental, Retirement Plan with employer match, and many more!

For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Summary

The role of the Referral Coordinator is centrally managing the referral process for internal and external referrals to specialty and sub-specialty providers. The goal of the Referral Coordinator is to work with all Cox Medical Group clinics to centrally complete and track to ensure patients receive timely appointments and attend the appointment with the specialty provider. The Referral Specialist will also support centralized functions for referral management to internal and external partners.

Job Requirements

1. Education
   Required: High school diploma or Equivalent
2. Experience
   • Required: 1 year customer service experience
   • Preferred: Previous experience in an ambulatory clinic setting
3. Skills
   • Strong customer service skills when working with various staff members
   • Have professional verbal and written communication skills
   • Ability to work independently and be self-directed to complete referrals in a timely manner
   • Possess excellent time management skills
   • Proficient using computers, including all Microsoft programs
   • Promote the mission and values of CoxHealth
4. Licensure/Certification/Registration
   N/A