Referral Coordinator, Physician Practice (Temporary)

Care New England; Providence (RI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage the external referral process, ensuring seamless appointment scheduling and communication with patients and medical offices. This role involves providing referral forms, verifying patient information, and coordinating with clinical affiliates for surgeries and procedures. The ideal candidate will possess excellent customer service skills, computer proficiency, and a solid understanding of medical terminology. Join a forward-thinking organization that values teamwork and innovation in healthcare, where your contributions will make a significant impact on patient care.

Qualifications

• 1-3 years of experience in a job-related field required.
• Medical Office experience is essential.

Responsibilities

• Manage the external referral process and book appointments for patients.
• Coordinate authorizations and assist with patient registration.

Skills

Customer Service Skills

Computer Proficiency

Medical Terminology Familiarity

Team Player

Education

High School Diploma or GED

Job description

Job Summary:

Manages external referral process including booking appointments, providing patients referral form, closing referrals quarterly, and verifying outside appointments.

Duties and Responsibilities:

1. Responsible for the external referral process. Provides patients with referral forms, calls office and books appointments, closes referrals, communicates with outside offices, verifies appointments, and obtains notes as needed.
2. Schedules authorizations and coordinates all procedures.
3. Works closely with clinical affiliates to facilitate referrals for surgery and other procedures.
4. Assists with registration and check-out for all patients and other patients as needed. Obtains correct patient demographic and insurance information.
5. Verifies patient information when scheduling appointments.
6. Triages incoming calls appropriately, scheduling patient appointments or directing calls throughout the practice.
7. Attends and participates in monthly practice meetings.
8. Performs all other duties as assigned.

Requirements:

1. High School/GED with 1-3 years of experience in a job-related field or equivalent required.
2. Medical Office experience required.
3. Must possess excellent customer service skills, computer proficiency, be a team player, and have familiarity with medical terminology.

About Care New England Health System (CNE):

Care New England and its member institutions, including Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and offering renowned services and innovative programs to engage in important health discussions.

Americans with Disabilities Act Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Ethics Statement: Employees are expected to conduct themselves in accordance with the ethical standards of the organization, including hospital policies, mission, vision, and values.