Referral Coordinator: Patient Care & Coordination

Cano Health; Wellington (KY); On-site; USD 38,000 - 54,000; Full time

Job summary

Cano Health is seeking a Referral Coordinator to support patient care coordination across clinics by managing referrals, authorizations, and scheduling with a patient-centered approach.

You will verify insurance, input data into EHR systems like eClinicalWorks, communicate with patients, providers, and health plans, and help navigate barriers to timely care while maintaining HIPAA compliance.

Qualifications

• Minimum 1–2 years of experience in a medical office, hospital, or clinical setting handling referrals.
• Working knowledge of medical terminology and insurance processes.
• Experience with scheduling systems and EHRs (eClinicalWorks).
• BLS certification required; emergency responsiveness ability.

Responsibilities

• Process outgoing referrals promptly based on provider orders.
• Review, validate, and document referral orders and authorizations.
• Schedule appointments with in-network providers and track referral status.
• Educate patients on referral processes and insurance requirements.
• Maintain accurate documentation of all referral activities in the EHR.

Skills

Medical office experience

Customer service

Bilingual English/Spanish

Communication

Education

High school diploma or GED

BLS certification

Tools

eClinicalWorks

Availity

Cano.Net

Workday

Oracle

Job description

Cano Health is seeking a Referral Coordinator to support patient care coordination across clinics by managing referrals, authorizations, and scheduling with a patient-centered approach.

You will verify insurance, input data into EHR systems like eClinicalWorks, communicate with patients, providers, and health plans, and help navigate barriers to timely care while maintaining HIPAA compliance.