Referral Coordinator — Patient Access & Scheduling

Trinity Health; Waterloo (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health's MercyOne network seeks a Referral Specialist to manage referrals, authorizations, and scheduling at designated locations. You will serve as a liaison between patients, providers, and medical staff to ensure timely coordination of care.

Requires a high school diploma and at least one year in a healthcare setting; familiarity with insurance verification and prior authorizations is preferred. This full-time role offers competitive benefits and growth opportunities within MercyOne

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of relevant healthcare experience, with prior medical office experience preferred.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Works directly with patients, families, insurance representatives, physicians, and vendors to facilitate the referral process.
• Coordinates, processes, and tracks patient referrals, authorizations, and scheduling with accuracy and attention to detail.
• Verifies insurance coverage, obtains prior authorizations, and communicates approval/denial to patients.
• Schedules patient appointments with appropriate specialists and providers, ensuring timely communication of appointment details.

Education

High school diploma or equivalent

Job description

Trinity Health's MercyOne network seeks a Referral Specialist to manage referrals, authorizations, and scheduling at designated locations. You will serve as a liaison between patients, providers, and medical staff to ensure timely coordination of care.

Requires a high school diploma and at least one year in a healthcare setting; familiarity with insurance verification and prior authorizations is preferred. This full-time role offers competitive benefits and growth opportunities within MercyOne