Referral Coordinator, Medical Scheduling & Records

General Infomatics, Inc.; Albuquerque (NM); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health & Welfare Benefits

Vacations, holidays and sick leave

Job summary

General Infomatics, Inc. is seeking a Referral Clerk for a full-time civil contract at Kirtland AFB in New Mexico. The role involves clerical support for the Referral Management Center, handling referrals, scheduling appointments, and coordinating patient services.

The position requires a high school diploma or GED, 6 months in medical office scheduling, strong typing (50 WPM), and excellent English communication. Benefits include health coverage and paid time off, with a competitive hourly wage.

Qualifications

• High school or GED diploma.
• At least six months of experience in medical office scheduling.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to type a minimum of 50 WPM.
• Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.
• Desired knowledge in any of the following systems: AHLTA, CHCS and/or MHS GENESIS, Other MTF ICDB programs.
• Ability to speak and communicate clearly in English.
• Excellent customer service and adaptability.
• General medical ethics, as well as telephone etiquette.
• Ability to follow instructions and procedures in detail.

Responsibilities

• Greeting patients and visitors and scheduling medical appointments.
• Reviewing referrals for completeness and verifying patient eligibility and benefits.
• Ensuring required documentation for care is available.
• Managing and retrieving medical records and tracking referral results.
• Returning documentation to providers within required timelines.
• Supporting patient travel arrangements and reimbursement processing.
• Compiling monthly referral metrics reports.
• Providing training to staff on referral processes and timelines.

Skills

Medical office scheduling

Receptionist duties

Typing 50 WPM

Office equipment operation

English communication

Customer service

Telephone etiquette

Follow instructions

General medical ethics

Education

6 months medical office scheduling experience

Tools

AHLTA

CHCS / MHS GENESIS

ICDB programs

Job description

General Infomatics, Inc. is seeking a Referral Clerk for a full-time civil contract at Kirtland AFB in New Mexico. The role involves clerical support for the Referral Management Center, handling referrals, scheduling appointments, and coordinating patient services.

The position requires a high school diploma or GED, 6 months in medical office scheduling, strong typing (50 WPM), and excellent English communication. Benefits include health coverage and paid time off, with a competitive hourly wage.