Referral Coordinator LPN/MA

AllWays Community Health Center; Leavenworth (KS); On-site; USD 36,000 - 50,000; Full time

Job summary

AllWays Community Health Center in Leavenworth, KS is seeking a Referral Coordinator to manage patient referrals, coordinate appointments with providers, and ensure accurate entry into the eCW system. The role requires collaboration with clinical staff and adaptability to cover nursing duties when needed.

Ideal candidates will have medical office experience, HIPAA knowledge, strong communication, and organizational skills, with the ability to handle multiple referrals and maintain

Qualifications

• Experience in a medical office setting preferred.
• Knowledge of medical terminology and HIPAA.
• Ability to manage multiple referrals and testing orders.
• Maintain confidentiality of patient information.
• Strong communication and organizational skills.

Responsibilities

• Coordinate all patient referrals at the request of providers.
• Schedule referral, testing, and imaging appointments; notify patients.
• Enter referrals into the eCW system and track reports.
• Coordinate ancillary services and communicate with labs/facilities.
• Cross-trained to provide coverage for clinic nurses as needed.
• Attend required training and participate in meetings.

Skills

Medical office experience

HIPAA knowledge

Urgent referrals

Time management

Team player

Independent work

Communication skills

Confidential handling

Motivational interviewing

Multitasking

Attention to detail

Pressure management

Cross-training

Tools

eCW system

Job description

Description

AllWays Community Health Center is currently seeking a Referral Coordinator to join our team in Leavenworth, KS. As a Federally Qualified Health Center (FQHC), we believe that high-quality healthcare should be accessible to everyone—and regardless of income or background. We serve individuals and families who may not otherwise have access to essential healthcare, and we’re looking for someone who shares our mission-driven approach.

Description

AllWays Community Health Center is currently seeking a Referral Coordinator to join our team in Leavenworth, KS. As a Federally Qualified Health Center (FQHC), we believe that high-quality healthcare should be accessible to everyone—and regardless of income or background. We serve individuals and families who may not otherwise have access to essential healthcare, and we’re looking for someone who shares our mission-driven approach. If you’re passionate about helping others and want to be part of a team that’s changing lives every day, we’d love to hear from you.

Position Summary

The Referral Coordinator is an integral part of the ACHC’s clinical team who is responsible for coordinating all patient referrals at the request of the providers. He/she will schedule all appointments necessary, coordinating with the patient and the outside Providers. Will notify patient of said appointment and give instructions if needed. Will enter all referrals into the eCW system, will track and record reports as they are received. The Referral Coordinator is also responsible for tracking and coordinating ancillary services, as well as communicating with the proper lab, facility and/or patient to facilitate/follow up on those services. The Referral Coordinator will also be cross trained to provide coverage for the clinic nurses if needed due to staffing issues/shortages.

Requirements

• Works in harmony with others, exhibits a positive attitude and commitment to the health center mission.
• Represent the clinic to the community in a consistently positive and effective manner.
• Demonstrates flexibility in work roles and schedules to meet the changing needs of the center.
• Track and coordinate all patient referrals and testing/imaging orders from the providers.
• Schedule patients for referral appointments and testing/imaging appointments as needed.
• Complete prior authorizations as needed for referral and testing/imaging in a timely manner.
• Notify patients of all upcoming appointments and instructions, if needed.
• Follow up with patient/facility if report is not received after appointment date.
• Fax clinical information or medical records to outside facilities as indicated.
• Maintains awareness of new information applicable to job, i.e. policies, meeting minutes, procedures, memos, and protocols.
• Consistent attendance and participation in meetings that you have been designated to attend.
• Maintains professional appearance; follows established dress code.
• Promptly informs Supervisor of real or potential clinic problems.
• Maintains confidentiality of patients and staff.
• Actively pursues continuing education to improve job skills or performance.
• Maintains CPR/BLS competency.
• Will be cross trained to provide coverage for the clinic nurses.
• Attend and successfully complete all required training programs; participate in on-going conference calls, webinars, and other professional development opportunities.
• Perform other related work as assigned or requested.

Skills

• Preferred medical office experience, knowledge of medical terminology and HIPAA.
• Ability to recognize and assist with stat or urgent referrals.
• Ability to work with clinical staff to handle pressure from multiple patients, staff, and providers.
• Commitment to the mission of ACHC.
• Exhibits the ability to manage time well and work under stressful conditions with an even temperament.
• Displays ability to establish and maintain harmonious working relationships with other employees and the public.
• Demonstrates ability to understand and follow oral and written instructions.
• Ability to learn about patients and their challenges.
• Must have the ability to address sensitive issues in a confidential manner.
• Knowledgeable in motivational interviewing.
• Ability to interact with patients and/or family members at their level of understanding.
• Ability to work as a team member.
• Ability to work independently, self-motivated, and able to take responsibility for their own performance.
• Excellent verbal, listening and written communication skills.
• Excellent attention to detail and accuracy.
• Must be thorough and organized.
• Able to manage multiple projects, prioritize and meet deadlines.
• Strong computer skills.