Referral Coordinator

ADP, Inc.; Temecula (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Wellness coverage

Life and disability options

Flexible spending accounts

401(k) match

Employee referral bonuses

Paid holidays

Job summary

ADP, Inc. is seeking a Referral Coordinator in Temecula, CA to manage patient referrals and authorizations. You will ensure efficient referral processing, maintain patient records, and collaborate with staff while upholding confidentiality.

This role requires strong communication, attention to detail, and the ability to handle multiple tasks in a fast-paced clinical environment. Must be authorized to work in the United States.

Qualifications

• High School Diploma or GED required.
• 1 year of experience in a medical office or hospital setting.
• Knowledge of medical terminology preferred.
• Experience with ICD-10 & CPT coding systems.
• Experience processing specialty referrals.

Responsibilities

• Verify patients' insurance eligibility.
• Contact insurance companies.
• Transfer/ upload information from an order in the EMR to other applications accurately.
• Call and obtain notes from specialists, labs, and/or imaging pertaining to the order.
• Efficiently and accurately attach all relevant information to the authorization.
• Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration.
• Process daily task list that has been created by providers (HMO and PPO insurances).
• Contact patients with any questions and approvals.
• Order testing is needed to process referral or send tasks to appropriate staff.
• Send medical records to offices to help process requests, as well as authorized copies to patients.
• Assist with scheduling patient appointments with outside providers.
• Troubleshoot and help find solutions for patients denied referrals.

Skills

Medical terminology

Front office

Customer service

Communication skills

Confidentiality

Team collaboration

Problem solving

Integrity

Compassion

Education

High School Diploma

Medical front office program

Tools

Microsoft Office

EMR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Clerical RFMG - Ancillary Services - 2nd Street, Temecula, CA, US

4 days ago Requisition ID: 1504

Salary Range: $23.00 To $25.00 Hourly

Job Summary:

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The Referral Coordinator is responsible for the coordination and processing of patient referrals and authorizations ordered by the doctors and mid-levels within Rancho. The Referral Coordinator will ensure that patients receive an efficient referral process within a timely manner and answer any questions the staff or patient may have regarding the referral. This position is also responsible for maintaining patient records and confidentiality, managing multiple schedules, and ensuring that patient information is complete and up to date. This job description does not imply that these are the only duties to be performed. They may be required to follow any other instructions and to perform other duties requested by their supervisor based on the needs of the organization.

Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verify patients' insurance eligibility.
• Contact insurance companies.
• Transfer/ upload information from an order in the EMR to other applications accurately.
• Call and obtain notes from specialists, labs, and/or imaging pertaining to the order.
• Efficiently and accurately attach all relevant information to the authorization.
• Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration.
• Process daily task list that has been created by providers (HMO and PPO insurances).
• Contact patients with any questions and approvals.
• Order testing is needed to process referral or send tasks to appropriate staff.
• Send medical records to offices to help process requests, as well as authorized copies to patients.
• Assist with scheduling patient appointments with outside providers.
• Troubleshoot and help find solutions for patients denied referrals.

Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.

• High School Diploma or equivalent (GED) required.
• 1 year of experience in a medical office or hospital setting.

Minimum Experience Required:

• Knowledge of medical terminology desired.
• Successful completion of a medical front office program or on the job training with an emphasis on customer service.
• Experience with Microsoft Office software.
• Experience with ICD-10 & CPT coding systems.
• Experience processing specialty referrals.

Minimum Knowledge and Skills Required:

• Basic knowledge of frequently ordered diagnostic testing is preferred.
• Duties require professional verbal and written communication skills.
• Understanding principles and practices of the organization, planning, records management, and general administration. Dependability, adaptability, and confidentiality are necessary attributes.
• Ability to work with clinical staff and handle directions from more than one provider.
• Ability to communicate well with IPA’s and PPO insurances, providers, and staff.
• Ability to order tests for patients.
• Politeness, confidence, tact, patience, and diplomacy while dealing with complex and confidential situations. Excellent communication skills. Problem solving skills.
• Ability to maintain a professional and courteous relationship with all members.
• Ability to learn about patients and their problems.
• Integrity and honesty to handle payments and cash drawers.
• Professional communication skills.
• Have compassion and care for patients in their time of need.
• Be willing to work in a dynamic team-based setting where daily job duties may fluctuate depending on need.

Benefits at a Glance:

We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision), life and disability options (life, AD&D, voluntary plans), flexible spending accounts (healthcare and dependent care), retirement savings with a 401(k) match, employee referral bonuses, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being.

Work Authorization

Must be authorized to work in the United States.