Referral Coordinator - Hopkinton, MA

Novella Infusion; Hopkinton (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO and 401K

Job summary

Novella Infusion is hiring a Medical Assistant for a full-time role in Marlborough, MA. You will provide administrative support, manage referrals, handle inventory, and assist patients at check-in/check-out while documenting in the EMR system and processing lab work.

The position emphasizes compassionate patient care in a modern infusion-focused setting with a Monday–Friday schedule and benefits. Prior healthcare administration or MA experience is preferred, with strong communication and tech

Qualifications

• High school diploma or equivalent; certification in medical assisting or healthcare administration is a plus.
• Healthcare administrative or medical assistant experience preferred.
• Proficiency with office software and basic healthcare terminology.

Responsibilities

• Administrative Support: Answer phone calls, respond to inquiries, and relay messages.
• Referrals: Manage patient referrals to specialists, coordinate follow-ups, and keep patients informed.
• Inventory Management: Monitor medical and office supplies, place orders, and ensure proper storage.
• Patient Interaction: Greet and assist patients during check-in and check-out, verify insurance, and collect payments.
• EMR Maintenance: Document findings, appointments, and updates in the EMR system.
• Lab Work: Prepare and process lab samples, ensuring proper labeling and documentation.

Skills

Organized multitasker

Customer service

Tech-savvy

Strong communicator

Education

High school diploma or equivalent

Medical assisting or healthcare admin certification (a plus)

Tools

EMR systems

Office software

Job description

Join Novella Infusion: Where Innovation Meets Compassion in Patient Care

Are you a detail-oriented and compassionate Medical Assistant looking for a fulfilling full time role in a dynamic healthcare setting? Novella Infusion invites you to be a vital part of our team in Marlborough, MA where we prioritize exceptional patient care and operational excellence. Take the next step in your career with us!

About Novella Infusion

At Novella Infusion, we pride ourselves on providing top-notch, personalized infusion services in a welcoming and professional environment. Our newly opened centers are designed with both patients and staff in mind, offering a comfortable, modern space to deliver cutting-edge treatments. With a strong commitment to innovation and excellence, we collaborate closely with local providers to ensure the best outcomes for our patients. Join us and become part of a team that’s redefining infusion care.

Position Details

Location - Marlborough, MA

Schedule: Mon - Fri 8:00 AM to 4:30 PM

Pay Rate: $21.00 - $25.00 per hour

Key Responsibilities

• Administrative Support:Answer phone calls, respond to inquiries, and relay messages to appropriate personnel.
• Referrals:Manage patient referrals to specialists, coordinate follow-ups, and keep patients informed.
• Inventory Management:Monitor medical and office supplies, place orders, and ensure proper storage.
• Patient Interaction:Greet and assist patients during check-in and check-out, verify insurance, and collect payments.
• EMR Maintenance:Accurately document findings, appointments, and updates in the electronic medical record system.
• Lab Work:Prepare and process lab samples, ensuring proper labeling and documentation.

Skills We Value

• Organized Multitasker:Handle various tasks efficiently while maintaining attention to detail.
• Customer Service Focused:Provide friendly, compassionate care to patients.
• Tech-Savvy:Proficient in EMR systems and other office software.
• Strong Communicator:Excellent interpersonal and verbal skills to work effectively with patients and other team members.

Minimum Qualifications

• High school diploma or equivalent; certification in medical assisting or healthcare administration is a plus.
• Previous experience in a healthcare administrative or medical assistant role preferred.
• Familiarity with medical terminology and basic healthcare procedures.
• Ability to thrive in a fast-paced environment while maintaining professionalism.
• Must be proficient in office software
• Must have reliable transportation
• Must be able to lift up to 50lbs

Why Join Novella Infusion?

• Be part of a supportive, close-knit team in a growing company.
• Medical, Dental, Vision
• PTOand 401K
• Work in a modern facility with cutting-edge healthcare practices