Referral Coordinator (Endodontics)

UT Health San Antonio; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

UT Health San Antonio is seeking an administrative professional to coordinate patient referrals, authorizations, scheduling, and related tasks. You will serve as a liaison among patients, providers, clinics, and external organizations to ensure timely access to care and accurate referral records.

Responsibilities include processing referrals, obtaining insurance authorizations, updating the EHR, maintaining logs, and communicating appointment details.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in a patient care setting or healthcare admin is preferred.
• Strong organization and confidentiality adherence.

Responsibilities

• Receive, process, and track referrals.
• Coordinate appointments with internal and external providers.
• Obtain and document insurance authorizations.
• Collect demographic, insurance, and referral records.
• Monitor referral work queues and follow up on outstanding referrals.
• Communicate appointment information and referral requirements to patients and referring offices.
• Facilitate transmission of medical records and referral documentation.
• Enter and update patient/referral information in the EHR.
• Maintain referral logs and reports.
• Identify and escalate clinical questions to licensed staff per procedures.
• Maintain HIPAA compliance and regulatory adherence.
• Participate in process improvement activities related to referrals.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Administrative support

HIPAA compliance

Detail-oriented

Education

High school diploma or GED

Associate's degree preferred

Tools

Electronic Health Records (EHR) systems

Scheduling systems

Telephone systems

Job description

Under general supervision, coordinates patient referrals, authorizations, scheduling, and related administrative processes to ensure timely access to care. Serves as a liaison between patients, providers, clinics, and external organizations while maintaining accurate referral and patient records.

Responsibilities

• Receive, process, and track incoming and outgoing referrals.
• Coordinate appointments and schedules with internal and external providers.
• Obtain and document insurance authorizations and pre-certifications as required.
• Collect and maintain required demographic, insurance, and referral documentation.
• Monitor referral work queues and follow up on outstanding referrals.
• Communicate appointment information, referral status, and administrative requirements to patients and referring offices.
• Facilitate transmission of medical records, referral documentation, and supporting information.
• Enter and update patient and referral information accurately in the electronic health record and applicable systems.
• Maintain referral logs, reports, and other records as required.
• Identify and escalated clinical questions, urgent symptoms, or patient concerns to licensed clinical staff according to established procedures.
• Maintain compliance with HIPAA, organizational policies, and regulatory requirements.
• Participate in process improvement activities related to referral management and patient access.
• Perform other duties as assigned.

Qualifications

• Knowledge of dental terminology, referral processes, and insurance authorization requirements.
• Ability to navigate electronic health records and scheduling systems.
• Ability to operate a multi-line telephone system while providing excellent service.
• Strong organizational and attention to detail skills.
• Ability to establish and maintain effective working relationship with patients, employees and the public.
• Ability to maintain strictest confidentiality and adherence to all HIPAA guidelines/regulations.
• Excellent customer service and communication skills.

Ability to quickly learn and effectively use new software, systems, and technology.

EDUCATION:

• High school diploma or GED is required.
• Associate's degree is preferred - only one (1) year of experience required with an Associate's.

Required Skills

• Three (3) years experience in patient care setting is required.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Job Info

• Job Identification 8041
• Job Category Clinical Programs & Services
• Posting Date 09/23/2026, 08:26 PM
• Locations 0002 7703 Floyd Curl Drive, San Antonio, TX, 78229, US (On-site)
• Job Schedule Full time
• Organization D1300 - Endodontics, D1000 - Dean Dental School, UT Health Science Center, UT Health Science Center