Referral Coordinator | Community Health Center

Odyssey House Louisiana, Inc.; New Orleans (LA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401k match

Paid leave

Job summary

Odyssey House Louisiana, Inc. is seeking a full-time Referral Coordinator for its Federally Qualified Health Center in New Orleans.

The role ensures timely coordination of referrals between clinic staff, ordering providers, and clients, and maintains up-to-date referral requirements and insurance specifications. Candidates should have strong communication skills, proficiency in MS Office 365, and the ability to work across departments.

Qualifications

• Two years of experience working with diverse populations.
• 2-3 years of experience with insurance verifications and benefits required.
• Proficient in MS Office 365 Suite.
• Excellent written, verbal, organizational, and communication skills.
• Ability to be flexible within parameters of treatment programs and modalities.
• High School Diploma or equivalent.
• Strong customer service focus.

Responsibilities

• Ensure timely documentation and coordination for all referrals.
• Coordinate and work with other departments, payors, and partner agencies.
• Attend staff and other meetings as needed.
• Provide crisis management when indicated by client need.
• Attend regularly scheduled in-service training as assigned.
• Participate in Quarterly training with staff.
• Complete administrative projects as assigned.
• Complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure.
• Maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment.
• Adhere to all Substance Abuse and Mental Health Services Administration and Agency contract requirements.
• Support administrative FQHC efforts.
• Treat clients and other staff with dignity and respect.
• Complete work in allotted amount of time.
• Perform other duties as assigned.

Skills

Diversity experience

Communication skills

Flexibility

Education

High School Diploma

Bachelor’s Degree

Tools

MS Office 365

Job description

Joinour mission to provide a comprehensive continuum of care for people inLouisiana, encompassing primary care, behavioral health, and substance usedisorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Referral Coordinator for its FederallyQualified Health Center. The schedule is Monday-Friday 8am-5pm.

The Referral Coordinator ensures that appropriate coordination ofreferrals is provided to the Clinic Manager, the ordering provider, and client. Additionally, the Referral Coordinator maintains up to date information on referral requirements, eligibilityrequirements, and any specifications of patient insurance requirements.

Responsibilities and Duties

It is theduty and responsibility of the Referral Coordinator to

• ensuretimely documentation and coordination for all referrals;
• coordinateand work with other departments, payors, and partner agencies;
• attendstaff and other meetings as needed;
• providecrisis management when indicated by client need;
• attendregularly scheduled in-service training as assigned;
• participatein Quarterly training with staff;
• completeadministrative projects as assigned;
• completeall Incident Reports prior to the end of scheduled shift as required byIncident Policy and Procedure;
• maximizeunits of services and maintain contract units of service by working withclients to stay engaged in treatment;
• adheretoall Substance Abuse and Mental Health Services Administration and Agencycontract requirements;
• supportadministrative FQHC efforts;
• treatclients and other staff with dignity and respect;
• completework in allotted amount of time; and
• performother duties as assigned.

Qualifications and Skills

Required:

• Two yearsof experience working with diverse populations
• 2-3 yearsof experience with insurance verifications and benefits required
• Proficientin MS Office 365 Suite
• Excellentwritten, verbal, organizational, and communication skills
• Ability tobe flexible within parameters of treatment programs and modalities
• High SchoolDiploma or equivalent
• Strongcustomer service focus

Preferred:

• Bachelor’sDegree

Compensation and Benefits

CompetitiveCompensation and Benefits package includes insurance (health, dental, vision,life, long-term and short-term disability), leave benefits and 401k match.