Engagement Specialist | Inpatient Services Program

Odyssey House Louisiana; New Orleans (LA); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Insurance (health, dental, vision)

Leave benefits

401k match

Job summary

Odyssey House Louisiana, Inc. in New Orleans seeks a full-time Engagement Specialist to support New Orleans Inpatient Services. The role focuses on scheduling, referral coordination, and follow-through to ensure seamless admissions and client engagement.

The ideal candidate has strong MS Office skills, excellent communication, and at least 6 months in substance abuse treatment, with a preference for a human services degree and EHR experience.

Qualifications

• Proficient in MS Office Suite.
• Excellent communication skills.
• At least 6 months experience with substance abuse treatment.

Responsibilities

• Oversee admissions office operations and maintain electronic correspondence and documentation.
• Contact referral sources daily and update referral spreadsheets.
• Coordinate referrals, schedule referral appointments, and initiate scheduled intakes.

Skills

MS Office Suite

Excellent communication skills

Substance abuse treatment experience

Education

Bachelor’s Degree in a human service related field

Tools

Electronic Health Record system

MS Access

Job description

• maintain inactive treatment files;

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Engagement Specialist. The Engagement Specialist performs a variety of administrative tasks for New Orleans Inpatient Services. The Engagement Specialist is responsible for scheduling and referral coordination and follow through.

Responsibilities And Duties

It is the primary duty and responsibility of the Engagement Specialist to:

• oversee the efficient operations of the admissions office by maintaining electronic correspondence (fax and copier), memos, and other documentation;
• contact referral sources daily and update/maintain referral spreadsheets;
• coordinate referrals, check and follow through with online referrals, and schedule referral appointments;
• initiate scheduled intakes for admissions counselors;
• engage clients on waitlists and schedule appointments;
• answer and field all front desk calls and conduct preliminary triage;
• complete initial triage forms;
• meet scheduling productivity goals as directed by the Program Manager and Program Director;
• run and distribute reports;
• maintain and input daily updates on LADDS, OAD census and Service Point information for monthly, quarterly and annual reporting requirements;
• conduct MEVS, background checks, UDS;
• distribute orientation booklets;
• coordinate viewing of mandatory Narcan video;
• update census and discharge reports daily
• participate in staff meeting when necessary;
• perform other duties as assigned.

It is the secondary duty and responsibility of the Engagement Specialist to:

• maintain and distribute office supply inventory;
• screen incoming mail and draft responses to inquiries for information concerned with matters of non-technical nature and/or matter in which precedents are clear;
• maintain department’s records system, including filing and retrieving documents, researching files, etc…;
• maintain inactive treatment files;
• maintain SharePoint files;
• receive and pass verbal and written feedback to clinical, medical, and other Residential staff as requested about client activity and behavior;
• complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
• monitor client phone calls;
• assist with filing of client documentation;
• contact the Program Manager in the event of a fire or evacuation of the treatment facility as required;
• contact the Program Manager or the Clinical Services Supervisor if the Police or other law enforcement officials come to the Agency;
• scan documentation into the Electronic Health Record;
• enter client information into the Practice Management System; and
• perform other duties as assigned.

Qualification and Skils

Minimum qualifications include the following:

• Proficient in MS Office Suite
• Excellent communication skills
• At least 6 months experience with substance abuse treatment

Preferred qualifications

Preferred qualifications include the following:

• Bachelor’s Degree in a human service related field
• More than 2 years of substance abuse treatment experience
• At least 1 year of Electronic Health Record system experience
• At least 1 year of MS Access experience
• Knowledge of Narcotics Anonymous and Alcoholics Anonymous principles

Compensation And Benefits

• Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.