Referral Coordinator - Central Resource Center - Care Management

CP01 Carilion Medical Center; Roanoke (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

Pension plan

Paid time off

Onsite fitness studios

Education opportunities

Childcare discounts

Job summary

Carilion Clinic is seeking a Referral Coordinator for the Central Resource Center in Roanoke. The role focuses on scheduling referrals, processing authorizations, and maintaining medical records with a patient-first approach.

You will support care management teams and interact with patients, providers, and staff daily. The position requires an associate degree (or 2 years of related experience), Virginia MLTSS certification upon orientation, and strong computer, communication, and organizational

Qualifications

• Associate degree required or 2 years of experience may be considered in lieu of degree.
• Excellent communication and organizational skills required.
• Virginia MLTSS (UAI) Certification required upon orientation.

Responsibilities

• Schedule referrals, including referral authorizations and appointment coordination.
• Maintain medical records for scheduling, registration, and reporting functions.
• Enter and verify insurance, demographic, and eligibility information.
• Provide high levels of customer service to patients, visitors, and staff.

Skills

Communication

Organizational skills

Education

Associate degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Employment Details

Employment Status: Full time Shift: Day (United States of America) Facility: 2301 Brambleton Ave SW - Roanoke Requisition Number: R162794

Referral Coordinator - Central Resource Center - Care Management (Open)

How You’ll Help Transform Healthcare

The Referral Coordinator performs core referral functions, including scheduling, referral authorization, and medical record maintenance for a practice, clinic, or department. Coordinates care related to screening, diagnostic, and therapeutic services, ensuring accuracy and efficiency. Serves as a resource for patients, providers, staff, and external partners while maintaining professionalism, confidentiality, and effective communication. The Referral Coordinator Ensures referral requests are scheduled timely in accordance with established procedures, including patient visits, testing, procedures, and surgeries. Maintains working knowledge of clinical information systems for scheduling, registration, and reporting functions. Ensures accurate entry of insurance, demographic, and eligibility information in accordance with established procedures. Verifies referral and authorization requirements and completes processes within required timeframes. Provides high levels of customer service to patients, visitors, clinical staff, and team members. Supports team, practice, or department needs including administrative work, data entry, medical record management, and report completion. Participates in special projects as assigned by leadership. Provides directions and assistance to patients and visitors as needed. Communicates effectively with management, clinical staff, and internal and external customers. Maintains confidentiality and handles sensitive information appropriately. Manages changing priorities and workload interruptions while operating office equipment. Handles difficult situations with tact and diplomacy. Interacts directly with patients, visitors, staff, vendors, and providers in various settings. Participates in referral-related training, meetings, and ongoing education. Serves as a resource for referral-related questions and guidance.

What We Require

• Education: Associate degree required or 2 years of experience may be considered in lieu of degree.
• Experience: None.
• Licensure, Certification, and/or Registration: Virginia MLTSS (UAI) Certification required upon completion of orientation and must be maintained throughout employment.
• Other Minimum Qualifications: Advanced computer skills with knowledge of Microsoft Word, Excel, Access, word processing, spreadsheet, presentation, and database software required. Excellent communication and organizational skills required.

Compensation Range

$17.39 - $24.35 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Benefits, Pay and Well‑being at Carilion Clinic

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

Carilion Equal Opportunity Statement

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace.

About Carilion

Benefits, Pay and Well‑being at Carilion Clinic Carilion understands the importance of prioritizing your well‑being to help you develop and thrive. That’s why we offer a well‑rounded benefits package, and many perks and well‑being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance you potential to realize the best in yourself. Below are benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Personify Health Discounts on childcare Continued education and training In our workplace, we’re devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others. Introduce yourself to our recruiters and we’ll get in touch if there’s a role that seems like a good match. Join an organization where innovation happens, collaboration is expected and ideas are valued. A not‑for‑profit, mission‑driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi‑specialty physician practices spanning southwestern Virginia. Join us and begin your career in a place where every day is a new adventure of creating the future of health care.