Referral Coordinator - Cardiology

Confluence Health; Wenatchee (WA); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Tuition Reimbursement

Life Insurance

Disability Insurance

Gym Discount

Adoption Assistance

Shift Differential

Job summary

Confluence Health in Washington state is seeking a Patient Referral Coordinator to coordinate new patient referrals, track them, schedule appointments and close the loop on referrals for hospital and ancillary services.

You will communicate with clinical staff, providers, payors and patients, using Epic to align physician availability with patient preferences while maintaining confidentiality and delivering strong customer service.

Qualifications

• High school diploma or equivalent.
• Ability to prioritize, manage time, and work independently.
• Excellent customer service skills and attention to detail.

Responsibilities

• Manage referrals promptly with emphasis on urgent cases.
• Coordinate documentation with external agencies.
• Use Epic to match physician availability with patient preferences.
• Make outbound calls to patients for scheduling.
• Contact provider offices for referrals/orders inquiries.
• Interact with staff at all levels in a fast-paced, professional manner.
• Handle multiple tasks with interruptions and confidentiality.
• Maintain confidential records per policies and RCW.
• Balance multiple priorities in a fast-paced environment.
• Demonstrate problem-solving and critical thinking.
• Communicate effectively and tactfully.
• Maintain organization and follow-through.
• Participate in process improvement related to patient flow.
• Understand customer service principles.
• Follow appropriate communication channels.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Teamwork

Detail oriented

Education

High school diploma or equivalent

Tools

Epic

Job description

Salary Range

$19.47 - $31.07

Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

For more information on our Benefits & Perks, click here!

Summary

The Patient Referral Coordinator works under general supervision and is responsible for the coordination of new patient referrals, to include submission, tracking, patient scheduling, and closing the loop on all referrals as well as the coordination of treatment for hospital and/or ancillary services. Entails communicating with clinical staff, providers as well as payors and patients. The New Patient Referral Coordinator ensures an efficient referral process which provides a seamless consistent process of referral for the patient across the Service Line.

Position Reports To:Practice Manager

Essential Functions

1. Manage referrals in a complete and timely manner with special attention to urgent conditions/requests.
2. Coordinate supporting documentation to facilitate and coordinate patient care involving agencies outside of Confluence Health.
3. Uses computer system (Epic) to match physician availability with patient's preferences in terms of date and time.
4. Conduct outbound calls to patients that have not called to schedule their appointments. As well as contacting provider's offices for general inquiries regarding referrals/orders received.
5. Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
6. Uses time efficiently, able to deal with frequent change or unexpected events; must be able to handle multiple tasks with interruption; work independently.
7. Manage records confidentially in accordance with medical center policies/procedures and RCW’s.
8. Ability to maintain composure & balance multiple priorities in a fast-paced environment.
9. Critical thinking and problem-solving skills to identify and resolve issues in a timely manner.
10. Demonstrated ability to communicate effectively and tactfully.
11. Excellent organizational and follow-through skills, attention to detail, able to prioritize and balance multiple assignments.
12. Participates in department and/or corporate process improvement activities serving as a resource on patient flow.
13. Knowledge of customer service principles and practices.
14. Follows appropriate channels of communication.
15. Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Required

• High school diploma or equivalent.
• Ability to prioritize assignments and effective time management skills.
• Must be detail oriented, flexible and committed to providing excellent customer service.
• Ability to work independently and as part of a team with environmental directions.
• Demonstrates skills in planning, organizing, and managing multiple functions and complex processes.

Desired

• At least 1 year of experience in a medical office or hospital setting.
• Medical terminology; basic knowledge of frequently ordered diagnostic tests.
• Strong communication skills.

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position

• Walking –F
• Sitting/Standing – C
• Reaching: Shoulder height – O
• Reaching: Above shoulder height – O
• Reaching: Below shoulder height – F
• Climbing –O
• Pulling/Pushing: 25 pounds or less –O
• Pulling/Pushing: 25 pounds to 50 pounds – O
• Pulling/Pushing: Over 50 pounds – O
• Lifting: 25 pounds or less – O
• Lifting: 25 pounds to 50 pounds – O
• Lifting: Over 50 pounds – O
• Carrying: 25 pounds or less – O
• Carrying: 25 pounds to 50 pounds – O
• Carrying: Over 50 pounds – O
• Crawling/Kneeling – O
• Bending/Stooping/Crouching – O
• Twisting/Turning – F
• Repetitive Movement – C

Working Conditions:

• Work is performed in an office environment consisting of sitting at a desk for long periods of time, talking on the phone or working on computers or paperwork. This position requires a combination of working independently and working closely with others. Hours are rarely irregular; very minimal overtime may be required. Requires working under stressful situations. General supervision is provided by the Practice Manager, with additional instructions, guidance and directions provided by the providers and clinical staff.

Job Classification:

• FLSA: Non-exempt
• Hourly/Salary: Hourly

Physical Exposures For This Position:

• Unprotected Heights – No
• Heat – No
• Cold – No
• Mechanical Hazards – No
• Hazardous Substances –No
• Blood Borne Pathogens Exposure Potential – No
• Lighting – No
• Noise – No
• Ionizing/Non-Ionizing Radiation – No
• Infectious Diseases – No