Referral Coordinator / Access Center

Socket.dev; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Children’s Nebraska, the state’s only full-service pediatric healthcare center, seeks a Patient Access specialist to process inbound referrals, verify registration and scheduling information, and coordinate insurance needs. You will provide patient-centered service by phone, email, and written correspondence.

Responsibilities include accurate referral intake, coordinating with internal/external providers, supporting daily Access operations, and upholding productivity standards.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in patient scheduling or healthcare registration.
• Knowledge of medical terminology preferred.
• Strong attention to detail with ability to work with minimal supervision.
• Proficient in Microsoft Outlook and Word.

Responsibilities

• Process inbound referrals from internal and external providers with accurate intake.
• Coordinate referral transcription and verify information for registration, scheduling, and insurance needs.
• Deliver timely, patient-centered service via phone, email and written correspondence.
• Manage multiple and/or complex referrals to ensure accuracy and completeness.
• Support daily operations of the Access department and participate in QA initiatives.
• Provide recommendations for referral policies and procedures and collaborate with leadership on workflow.
• Oversee referral and order workflow to ensure accuracy and productivity; link physician orders in the system; review OnBase queues daily.

Skills

Medical terminology

Typing

Microsoft Outlook

Microsoft Word

Attention to detail

Independent work

Education

High School Diploma or GED

Tools

OnBase

Job description

At Children's, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve.

Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

Processes inbound referrals from internal and external providers. Obtains and verifies required information for registration, scheduling, and insurance coordination. Provides timely, patient-centered customer service through effective communication, including telephone triage, email, and written correspondence.

Essential Functions

• Referral Intake & Processing
  • Supports Referral Transcription for SPC specialties accurately and efficiently.
  • Coordinates inbound referrals from internal and external providers with a strong focus on accurate referral intake and documentation.
  • Ensures accurate collection and verification of information for patient registration, scheduling, and insurance needs.
  • Delivers timely, patient-centered support through effective communication via phone, email, and written correspondence.
  • Manages multiple and/or complex referrals to ensure accuracy and completeness.
• Supports daily operations of the Access department
  • Participates in quality assurance and performance improvement initiatives related to referral activities
  • Provides recommendations for referral policies and procedures
  • Partners with leadership to help define and maintain referral workflow protocols
  • Initiates service recovery processes by notifying appropriate leadership to address customer concerns
• Oversees referral and order workflow processes to ensure accuracy, quality, and adherence to productivity standards
  • Ensures physician orders are accurately linked within the system
  • Reviews OnBase queues daily to maintain timeliness and accuracy of referral information
  • Identifies and corrects errors through work queues, leadership feedback, or QA processes
  • Meets established productivity and performance standards
  • Performs other duties as assigned

Education Qualifications

• High School Diploma or GED Required or

Experience Qualifications

• 1 year Minimum of one year experience in Patient Scheduling or Healthcare Registration Required

Skills and Abilities

• Knowledge of medical terminology preferred.
• Skill in typing and usage of Microsoft Outlook and Word
• Ability to pay close attention to detail.
• Ability to work with minimal supervision.

Children’s is the very best for kids and the very best for your career! At Children’s, we put YOU first so together, we can improve the life of every child!

At Children’s Nebraska, our mission is to improve the life of every child through exceptional care, advocacy, research and education. As the state’s only full-service pediatric healthcare center, we provide comprehensive, holistic care to our patients and families—from primary and specialty care to behavioral health services and everything in between. Dedicated to a People First culture, we foster an environment with joy, belonging, wellbeing, learning and growth. Turn your passion into purpose and make a difference where it matters most.

Our goal in Patient Access is to provide quality care in patient registration and all of its support processes to patients, providers and payers. This team plays a vital role in making health care visits happen.