Referral Coordinator

SSM Health; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

SSM Health Cardinal Glennon Children's Hospital in St. Louis, MO, is hiring for a full-time provider referrals coordinator to support managed care processes. This role coordinates referrals, pre-certifications, and pre-authorizations for insurance plans.

The position requires a high school diploma or equivalent, no formal experience required, and offers training in plan requirements, with travel to off-site locations as needed. Monday–Friday, 8:00 AM–4:30 PM, on-site work.

Qualifications

• High School diploma/GED or 10 years of work experience.
• Experience in customer service preferred.
• Experience with Epic and scheduling is preferred.

Responsibilities

• Attends in-services from various health plans.
• Travels to off-site locations as needed.
• Gathers clinical information and processes referrals, pre-certifications, and pre-authorizations.
• Logs, tracks and reviews managed care approvals and denials.
• Responds promptly to last-minute referrals or changes for pre-authorizations.
• Verifies insurance coverage and price estimates, reverifications as needed.
• Works with insurers, providers and staff to meet plan requirements before services.
• Performs other duties as assigned.

Skills

Customer service

Scheduling

Communication

Education

High School diploma/GED or 10 years of work experience

Tools

Epic

Job description

It's more than a career, it's a calling.

MO-SSM Health Cardinal Glennon Children's Hospital

Worker Type:

Regular

Job Highlights:

This is a full-time position, Monday through Friday, from 8:00 AM to 4:30 PM. Experience in customer service, Epic, and scheudling is preferred.

Job Summary:

Coordinates provider referrals, pre-certifications, and pre-authorizations for managed care insurance plans.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Attends in-services provided by various health plans.
• Travels to off-site locations as necessary.
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements.
• Logs, tracks and reviews managed care approvals and denials.
• Responds in a timely manner to last minute/emergency referrals or additional codes performed during a procedure, or procedural changes for pre-authorizations.
• Verifies insurance coverage, benefits and creatrs price estimates, reverifications as needed (ex; first of the month reverifications for managed Medicaid's).
• Works collaboratively with insurance companies, providers and staff to ensure plan requirements have been met prior to patient services being rendered in order to maximize reimbursement.
• Performs all other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

2071010010 Knights of Columbus IL

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.