Referral Coordinator - NEUROSURGERY (Springfield, MO)

Mercy; St. Louis (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

A healthcare provider in St. Louis is seeking an entry-level professional for a full-time position in Neurosurgery. The role involves processing patient referrals, maintaining communication with clinics and patients, and ensuring compliance with HIPAA regulations. Candidates should possess strong organizational and communication skills, and ideally have some medical office experience. The company offers competitive benefits and opportunities for personal growth in a collaborative environment.

Qualifications

• Medical office experience preferred.

Responsibilities

• Initiates referral process in a timely manner.
• Establishes rapport with clinics, coworkers, and patients.
• Obtains and communicates information from providers and nurses.
• Maintains relationships with clinics and coworkers.
• Reviews referrals for accuracy and completeness.
• Documents all interactions appropriately.
• Assists with training clinic coworkers.
• Identifies training opportunities.
• Contacts patients regarding referral status.
• Responds to patient inquiries timely.
• Understands referral status reports.
• Identifies improvement areas and provides solutions.
• Maintains confidentiality and HIPAA understanding.
• Represents the company at meetings and conferences.

Skills

Organizational skills

Communication skills

Computer literacy

Multilingual communication

Education

High school education or equivalent

Job description

Overview

Receives referral/authorization via fax, email or verbal. Reviews patient benefits for referral/authorization process. Initiates call to physician offices or Payer to complete referral process. Provides updates to patients/offices regarding referral/authorization status.

Position Details

Mercy Clinic Neurosurgery
Springfield, Missouri
FULL TIME

Qualifications

Education: High school education or equivalent

Experience: Medical office experience preferred

Other

• Office operations and computer literacy.
• Additional languages preferred but not required.
• Must possess good organizational and communication skills

Responsibilities

• Initiates referral process in a timely manner
• Establishes a good rapport with clinics coworkers and patients.
• Obtains and communicates appropriate information from providers and nursing staff
• Maintains an excellent relationship with clinics and coworkers (integrated and non-integrated clinics)
• Reviews referrals generated by clinics to assure all information is accurate and complete. Updates as necessary.
• Documents all interactions as appropriate.
• Assists with training/support of clinic coworkers.
• Identifies areas of opportunity indicating the need for additional training.
• Contacts the patient regarding the referral status in a timely and compassionate manner.
• Responds to patient inquiries in a timely manner
• Reviews and understands referral status reports.
• Can identify areas in need of improvement and provide detailed explanation and problem-solving solutions.
• Maintains strictest confidentiality. Has an understanding of HIPPA regulations
• Represents Mercy at public and professional meetings and conferences as requested.

Performs other duties as assigned.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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