Referral Coordinator

SENTA ENT and Allergy Physicians; San Antonio (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Holidays & PTO

Employee Assistance Program (EAP)

401(K) Match

Job summary

SENTA Partners seeks a dedicated Referral Coordinator to support our allergy and immunology referrals in Texas. You will manage incoming and outgoing referrals, coordinate scheduling, and verify patient insurance to ensure timely access to care.

As the main liaison among referring providers, patients, and insurers, you will maintain records, obtain prior authorizations, and support efficient practice operations while delivering excellent patient service.

Qualifications

• Understanding referral workflows and HIPAA privacy rules.
• Experience with insurance verification and prior authorizations.
• Excellent communication and organizational skills.
• Proficiency with EMR systems and related tools.
• Ability to work independently in a fast-paced medical office environment.

Responsibilities

• Coordinate and manage patient referrals, ensuring accurate and timely processing.
• Communicate with patients, providers, and insurance companies to obtain necessary referral information.
• Schedule appointments for referred patients and provide them with necessary information regarding their visits.
• Verify patient insurance coverage and obtain prior authorizations as needed.
• Maintain accurate and up-to-date records of all referrals and related documentation.
• Follow up with patients and providers to ensure completion of the referral process.

Skills

Referral coordination

Patient scheduling

EMR proficiency

Insurance verification

Prior authorizations

Customer service

HIPAA compliance

Job description

Brief Description

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Referral Coordinator is responsible for managing all incoming and outgoing patient referrals while ensuring timely scheduling, insurance compliance, and exceptional patient service. This role serves as the primary liaison between referring providers, patients, insurance companies, and clinical staff to facilitate seamless access to specialty allergy and immunology care.

Key Responsibilities

• Coordinate and manage patient referrals, ensuring accurate and timely processing.
• Communicate with patients, providers, and insurance companies to obtain necessary referral information.
• Schedule appointments for referred patients and provide them with necessary information regarding their visits.
• Verify patient insurance coverage and obtain prior authorizations as needed.
• Maintain accurate and up-to-date records of all referrals and related documentation.
• Follow up with patients and providers to ensure completion of the referral process.
• Address and resolve any issues or concerns related to referrals.
• Collaborate with healthcare providers, office staff, and other departments to ensure seamless patient care.
• Provide excellent customer service and support to patients and their families.
• Monitor and report referral activity, trends, and performance metrics to management.
• Assist in the development and implementation of referral policies and procedures.

What We Offer

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match

Requirements

Qualifications

• This is a full-time position requiring availability Monday through Friday from 8:00 AM to 5:00 PM.
• The Referral Coordinator must maintain reliable attendance and punctuality to ensure timely processing of patient referrals and uninterrupted support for providers, patients, and referring offices.
• The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced medical environment while maintaining a high level of accuracy and professionalism.
• Excellent communication and customer service skills are essential, along with proficiency in electronic medical records (EMR) systems and knowledge of insurance verification, referrals, and prior authorizations.
• The ability to work independently, collaborate effectively with clinical and administrative teams, protect patient confidentiality in accordance with HIPAA regulations, and adapt to changing workflow demands is required.

Summary

• Certain US jurisdictions require SENTA Partners to provide new employees with a reasonable estimate of the salary for this role at the location in which the job may be performed. The posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience, skills, and current organizational needs.
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.