Referral Coordinator

Bronson Healthcare; Michigan; On-site; USD 42,000 - 56,000; Full time

Job summary

Bronson Healthcare Group is seeking a Referral Coordinator to manage all facets of the referral process. You will coordinate between patients, physicians, specialty offices, and insurers, ensuring accurate demographics and billing data, and handling prior authorizations.

The role requires a high school diploma or GED with 1–2 years related experience; Medical Assistant or LPN credential is preferred. Strong communication and confidentiality are essential, with the ability to work in a fast-paced

Qualifications

• Knowledge of medical terminology and coding practices.
• Excellent verbal and written communication; maintains patient confidentiality.
• Ability to prioritize, manage time, and work independently.

Responsibilities

• Coordinate all aspects of the referral process between patient, physician, specialty office, and insurers.
• Schedule referral activity and ensure accurate demographic and billing information.
• Obtain prior authorizations and communicate delays or denials to the team.
• Manage electronic health record referral/order queues per office/provider preferences.

Skills

Medical terminology

CPT ICD-9 coding

Customer service

Verbal written comms

Time management

Education

High school diploma or GED

Medical Assistant or LPN credential

Tools

Microsoft Office

Medic

Job description

## Referral CoordinatorApplylocations: Bronson Healthcare Grouptime type: Full timeposted on: Posted Todayjob requisition id: JOB50237CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only.**Love Where You Work!**Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.## **Location**BHG Bronson Healthcare Group## ## **Title**Referral CoordinatorThe Referral Coordinator coordinates all aspects of the referral process, including referral activity in the office between the patient, physician, specialty office, primary care office, and insurance company. Employees providing direct patient care must demonstrate competencies specific to the population served.**Requirements:**High school diploma or general education degree (GED) and 1-2 years related experience and/or training requiredSuccessful completion of a Medical Assistant or LPN program preferredCurrent Medical Assistant Registry or Certification, or LPN license preferred (must be in good standing and valid in the state of Michigan).**Requirements For Financial Clearance ONLY** - High school diploma or general education degree (GED) and 1-2 years related experience and/or training required**Requirements For ProHealth ONLY** - Medical Assistant Registry or Certification, or LPN license in the state of Michigan required within 90 days of hire.• Knowledge of medical terminology, and CPT, ICD-9 coding• Must have excellent computer skills (i.e. Microsoft Office, Medic).• Must have excellent verbal and written communication skills.• Ability to maintain positive customer service.• Ability to establish effective working relations with office staff and employees in a team environment.• Must maintain the highest level of confidentiality.• Effective prioritization skills and ability to manage time independently.• Maintain patient confidentiality.• Maintain excellent customer service, including problem-solving payor issues.• Manages electronic health record referral/order work queues according to office/provider preference and the needs of patients.• Coordinates and schedules referral activity.• Obtains accurate billing and demographic information.• Assures prior authorization for requested services under payer guidelines.• Communicates delays/denials to ProHealth team and employer.• Process referrals by CPT, ICD-9 coding.• Participates in case management meetings.• Additional duties based on department**Responsibilities For Digestive Health Only** -• Includes processing and scheduling of all Digestive Health procedures throughout the System• Cross-trained to assist with both check-in and check-out of patients• Work on a rotational basis to cover the in-person scheduling deskWork which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.## ## **Shift**First Shift## ## **Time Type**Full time## ## **Scheduled Weekly Hours**40## ## ## **Cost Center**1221 Financial Clearance (BHG)