Referral Coordinator

Bronson Healthcare; Kalamazoo (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Bronson Healthcare in Michigan is seeking a Referral Coordinator to oversee the referral process from patient intake to insurer authorization. You will coordinate among patients, physicians, specialty offices, and billing to ensure smooth workflow.

The role emphasizes accuracy, confidentiality, and strong communication skills, with a focus on efficient scheduling and problem resolution within a hospital system.

Qualifications

• High school diploma or GED and 1–2 years related experience and/or training.
• Successful completion of a Medical Assistant or LPN program preferred.
• Current Medical Assistant Registry or Certification, or LPN license preferred (in good standing, MI).
• Knowledge of CPT/ICD-9 coding and medical terminology helpful.

Responsibilities

• Coordinate referral activity and scheduling between patient, physician, specialists, and insurers.
• Manage EHR referral/work queues according to office/provider preferences.
• Obtain accurate billing and demographic information; ensure prior authorization when required.
• Communicate delays/denials and participate in case management meetings.
• Support check-in/check-out for Digestive Health where assigned.

Skills

Verbal communication

Written communication

Confidentiality

Teamwork

Time management

Customer service

Computer skills

Education

High school diploma or GED

Medical Assistant program

LPN program

Medical Assistant Certification

Tools

Microsoft Office

Medic

Electronic health records

Job description

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only.

Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

BHG Bronson Healthcare Group

Title

Referral Coordinator

The Referral Coordinator coordinates all aspects of the referral process, including referral activity in the office between the patient, physician, specialty office, primary care office, and insurance company. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

High school diploma or general education degree (GED) and 1-2 years related experience and/or training required

Successful completion of a Medical Assistant or LPN program preferred

Current Medical Assistant Registry or Certification, or LPN license preferred (must be in good standing and valid in the state of Michigan).

Requirements For Financial Clearance ONLY

High school diploma or general education degree (GED) and 1-2 years related experience and/or training required

Requirements For ProHealth ONLY

Medical Assistant Registry or Certification, or LPN license in the state of Michigan required within 90 days of hire.

• Knowledge of medical terminology, and CPT, ICD-9 coding
• Must have excellent computer skills (i.e. Microsoft Office, Medic).
• Must have excellent verbal and written communication skills.
• Ability to maintain positive customer service.
• Ability to establish effective working relations with office staff and employees in a team environment.
• Must maintain the highest level of confidentiality.
• Effective prioritization skills and ability to manage time independently.
• Maintain patient confidentiality.
• Maintain excellent customer service, including problem-solving payor issues.
• Manages electronic health record referral/order work queues according to office/provider preference and the needs of patients.
• Coordinates and schedules referral activity.
• Obtains accurate billing and demographic information.
• Assures prior authorization for requested services under payer guidelines.
• Communicates delays/denials to ProHealth team and employer.
• Process referrals by CPT, ICD-9 coding.
• Participates in case management meetings.
• Additional duties based on department

Responsibilities For Digestive Health Only

• Includes processing and scheduling of all Digestive Health procedures throughout the System
• Cross-trained to assist with both check-in and check-out of patients
• Work on a rotational basis to cover the in-person scheduling desk

Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Shift

First Shift

Time Type

Full time

Scheduled Weekly Hours

40

Cost Center

1221 Financial Clearance (BHG)

Agency Use Policy and Agency Submittal Disclaimer

Bronson Healthcare Group and its affiliates (”Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

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