REFERRAL COORDINATOR

Nevada Health Centers; Las Vegas (NV); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Competitive compensation

PPO medical plan with vision & dental

403(b) retirement plan with employer 3

Generous time-off policy & holidays

Life/AD&D and long-term disability

Job summary

Nevada Health Centers is seeking a Referral Coordinator to manage and process patient referrals for specialty services, testing, and other outpatient care across multiple primary care providers. The role includes insurance authorization when needed and diligent tracking of referral status.

The position emphasizes strong customer service, accurate documentation in EMR, and collaboration with care teams to enhance patient experience and access to NVHC services.

Qualifications

• Requires a high school diploma or GED.
• Minimum 1 year medical office experience.
• Strong written and verbal communication skills required.

Responsibilities

• Provides exceptional customer service to internal and external customers.
• Coordinate all primary care referrals to designated site (specialty services, diagnostic testing, outpatient services).
• Act as patient liaison/advocate to ensure optimal patient experience.
• Obtain prior authorization as needed.
• Attend required meetings and participate in committees as requested.
• Complete patient documentation in electronic medical records.
• Maintain proactive communication with patients regarding referrals.
• Assist patients in solving insurance, financial, or social issues.

Skills

Medical office experience

Strong communication skills

Education

High school diploma or GED

Associate degree preferred

Tools

Electronic Health Records (EHR)

Job description

Position Summary

The Referral Coordinator is responsible for the coordination and processing of patient referrals for specialty services, diagnostic testing, and other outpatient services for multiple primary care providers, obtaining insurance authorization when needed, and maintaining ongoing tracking and documentation of referral coordination activities and status.

Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to:

• Competitive compensation, with annual merit increases
• Company sponsored PPO medical plan and buy-up option, vision, and dental plans
• 403(b) retirement plan with employer match
• Generous time‑off policy, and ten (10) paid holidays plus one (1) float holiday
• Company paid life/AD&D and long-term disability policies

Essential Duties and Responsibilities

• Provides exceptional customer service to both internal and external customers.
• Coordinate all primary care referrals to designated site (e.g., specialty services, diagnostic testing, and other outpatient services).
• Act as a patient liaison/advocate, to ensure optimal patient experience in assessing NVHC services and referred care.
• Obtain prior authorization as needed.
• Attend required meetings and participate in committees as requested.
• Completes appropriate patient documentation in electronic medical records.
• Maintain constant and proactive communication with the patient regarding referral.
• Assist patients in problem solving potential issues with insurance, financial, or social issues.
• Accurately maintain referral network contact information.
• Alerts for ways to improve customer service, improve patient flow.

Required Qualifications

• High school diploma or general education degree (GED).
• 1 year medical office experience.
• Strong communication skills including written and verbal communication.

Preferred Qualifications

• Associate degree preferred.
• English/Spanish fluency.
• 1 year experience with insurance carriers, prior authorizations, and/or coordination of care.
• Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred.
• Previous experience using a multi-line phone system.
• Ability to manage time effectively.

Equal Opportunity Statement

Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identity and expression or any other category protected by law.

Americans with Disabilities Act (ADA) Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.