CLINICAL SUPPORT TEAM REPRESENTATIVE

Nevada Health Centers; Las Vegas (NV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Company sponsored medical plan

403(b) retirement plan with employer match

Generous time-off policy

Company paid life/AD&D and long term disability

Job summary

Nevada Health Centers in Las Vegas is seeking a Clinical Support Representative to provide essential support to medical staff and ensure timely patient care. The role involves handling patient referrals, communication, appointments, and other clinical needs.

The ideal candidate will have a high school diploma, at least 6 months of customer service experience, and strong communication skills. Nevada Health Centers offers competitive compensation and comprehensive benefits including health plans and retirement options.

Qualifications

• 6 months experience in a customer service role is required.
• Strong written and verbal communication skills are necessary.
• Proficiency with computer programs and data entry is preferred.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Monitor and direct incoming calls in a timely manner.
• Maintain communication with staff, providers, and patients.

Skills

Strong communication skills

Customer service experience

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

Electronic Health Records

Multi-line phone system

Job description

Position Summary

The Clinical Support Representative serves in a support role to providers and medical staff assuring patient clinical needs are addressed in a timely manner. This position is responsible for supporting patients with referrals, provider communication, prior authorizations, and medication refill requests, appointment scheduling and other needs that require clinical actions. The position works in a support services environment and communicates with patients over the telephone.

Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to:

• Competitive compensation, with annual merit increases
• Company sponsored PPO medical plan and buy-up option, vision and dental plans
• 403(b) retirement plan with employer match
• Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
• Company paid life/AD&D and long term disability policies

Essential Duties and Responsibilities

• Provides exceptional customer service to both internal and external customers.
• Monitors and directs incoming calls in a timely manner.
• Maintains appropriate communication and good interpersonal skills with supervisors, staff, providers and patients to ensure coordinated efforts and provisions of high-quality service.
• Works closely with providers to receive guidance and instruction for patient care follow‑up.
• Attend required meetings and participate in committees as requested.
• Completes appropriate patient documentation in electronic medical records.
• Follows all policies and procedures and appropriately reports concerns and patient issues as well as procedures for personal requests.
• Alerts for ways to improve customer service, improve patient flow.

Required Qualifications

• High school diploma or general education degree (GED)
• 6 months experience in a customer service role
• Strong communication skills including written and verbal communication

Preferred Qualifications

• English/Spanish fluency
• Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred
• Previous experience using a multi‑line phone system
• Ability to manage time effectively

Equal Opportunity Statement

Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identity and expression or any other category protected by law.

Americans with Disabilities Act (ADA) Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.